West Herr Toyota of Rochester

Fast and easy to make appointment nice show room staff vet nice most of the time vet nice most of the time More

I went in for service and was well pleased with the friendliness, speedy service and had all my questions answered. Thank you Derek and Joe. friendliness, speedy service and had all my questions answered. Thank you Derek and Joe. More

Excellent customer oriented service. Very attentive to details of transaction. Highly recommend based on our experience! Very attentive to details of transaction. Highly recommend based on our experience! More

My great grandson and his Mom are staying with us for a while. Today, my car was scheduled for a State Inspection at the same time that grandson's Mom needed a doctor visit. Also, a furnace technician wa while. Today, my car was scheduled for a State Inspection at the same time that grandson's Mom needed a doctor visit. Also, a furnace technician was scheduled to visit because the air-conditioning wasn't cooling the house. I called West Herr and asked for some flexibility in getting my car inspected. West Herr came through with a new appointment that allowed Mom to get to the MD, allowed me to be at our home when the AC tech arrived, and also assured that my car was Inspected before the deadline. Thanks for the flexibility West Herr! More

A very fine performance in fixing a toyota problem on my r a v 4 r a v 4 More

Derek and the team were able to fit me in urgently, greatly appreciated and completed very quickly. Thanks! greatly appreciated and completed very quickly. Thanks! More

Eric was fantastic. Kept me up to date all through process. Eric is attentive and has great customer skills Kept me up to date all through process. Eric is attentive and has great customer skills More

Excellent service and service advisors. Consistently do a great job and explain repairs to me when they are needed. Consistently do a great job and explain repairs to me when they are needed. More

I’ve only ever been here for service on a used Toyota I purchased elsewhere, but their service department has been top notch in every way, from basic maintenance work to repair and replacement work. purchased elsewhere, but their service department has been top notch in every way, from basic maintenance work to repair and replacement work. More

Always very professional keeps you informed everything done in a timely manner very nice waiting area done in a timely manner very nice waiting area More