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West Herr Toyota of Orchard Park
Orchard Park, NY
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 309 reviews
December 11, 2023
Saw the car online I had been looking for—it was the only one in the state and happened to be 10 miles from me, so naturally I went to check it out. Wasn’t planning on getting a sports car before winter hits one in the state and happened to be 10 miles from me, so naturally I went to check it out. Wasn’t planning on getting a sports car before winter hits but West Herr gave me a good deal and a good value on my aging car. They made the process easy and everyone I worked with was friendly and helpful. Would definitely recommend to anyone in the area looking for their next vehicle! More
by cjamesdarrow
Employees Worked With
Cheri & Dawn (sales reps)
December 05, 2023
I was early for my appointment and they took me right away. Oil change and tire rotation done in a little over an hour and the car was washed and cleaned! Price is a little high but isn’t everything. away. Oil change and tire rotation done in a little over an hour and the car was washed and cleaned! Price is a little high but isn’t everything. More
by Carolsott168
Employees Worked With
Brad
November 22, 2023
I went in for a oil change for my 2017 hilander and brad that took my oil chang told me that it wasn’t due for a change so I said can I get one so he Brad told me with a attitude that it will cost me 95 dol that took my oil chang told me that it wasn’t due for a change so I said can I get one so he Brad told me with a attitude that it will cost me 95 dollars so I hade a min and said I’ll take the oil change , why will west here have a man like that taking care of customers,I felt that I should’ve have been treated with respect not with an attitude. More
by evanalvaradocano
Employees Worked With
Brad
November 08, 2023
Very friendly and knowledgeable. They know your time is valuable. They appreciate your choosing them as your dealer. My salesperson, Cheri Wenner, was awesome to work with! They know your time is valuable. They appreciate your choosing them as your dealer. My salesperson, Cheri Wenner, was awesome to work with! More
by mattcase48
Employees Worked With
Cheri Wenner
September 30, 2023
I brought the car in for tpms wheel sensors. $95 with half hour labor to confirm the issue and perform the "free" mulit point inspection which only confirmed rest of vehicle is fine. $95 does $95 with half hour labor to confirm the issue and perform the "free" mulit point inspection which only confirmed rest of vehicle is fine. $95 does not apply to service I chose to have performed at my wife's behest. Cost of the sensors? $145 each. Labor? 90 minutes. Total cost? $720. Complaint resulted in Brad knocking off $35. Cost for new steel wheels, Bridgestone Blizzak tires and tpms units at Discount Tire? $1340, less than twice what I was charged. Service manage contacted me and in essence said I was fortunate to have only been charged $95, as it could have been $190!!! Brad told me knock off tpms units may not work. Online price for genuine tpms sensors? $72. Was my business earned? Absolutely not. At a relatively low cost it confirmed why I haven't visited a Toyota dealership in over 20 years. I can only imagine what a replacement rack and pinion steering repair would have cost. With my local mechanic, $800 and the car works perfectly. I've read cost may be over $2000 at the dealership. And I'm pretty sure my local mechanic makes a very decent wage, and I'm glad. Oh...$680+ later, I still had to spend another 45 minutes as I drove out of town and discovered on the highway at least one of the tires was not properly balanced. The service rep's first comment was that I was driving on snow tires. Really? He was trying to get me to live with an unbalanced wheel or two? Really? But yes, I was stupid--I took my car to this dealership for service in the first place. Never again!! Wife was sorry for her insistence I take the car there, and decided she could have lived without replacing tpms units as people had been doing for about 100 YEARS.... More
by rlm128
Employees Worked With
Brad
September 25, 2023
The were able to give me an appointment quickly. I dropped off my car the night before and was notified of some issues needing correction before my vehicle would pass NYS inspection. There were al I dropped off my car the night before and was notified of some issues needing correction before my vehicle would pass NYS inspection. There were also some suggestions for repairs needed in the future - air vent filters. I highly recommend WH Ford to friends and family More
by Pammy Sue
Employees Worked With
Steve,
