West Herr Toyota of Orchard Park

Third car we bought from Jeff. He's great to deal with and gives you what he promises. Not you usual car salesman. You don't have to look any further. Between Toyota's great quality and West Herr's frendl and gives you what he promises. Not you usual car salesman. You don't have to look any further. Between Toyota's great quality and West Herr's frendly staff why shop somewhere else. Thanks Jeff. We'll be back. More

I wanted to get a smaller truck that was better on gas, so I decided on a tacoma. Pat made everything fantastic. He lent me one for a overnight test drive, and the whole time I worked with him I felt like so I decided on a tacoma. Pat made everything fantastic. He lent me one for a overnight test drive, and the whole time I worked with him I felt like I was the only person in the dealership. Pat helped me get a phenomenal price for my trade in (more than it was worth, in my opinion) and also got me a great deal on my new tacoma. Everyone there at west herr toyota was super nice, especially the "greater" ladies. They were constantly asking if I needed help and offering to go get me coffee or water. If my next vehicle is a toyota, I will definitely go there again. More

I went to West Herr Toyota of Orchard Park to buy my first SUV. I had been to many of the dealerships in the WNY area and did not feel that the selection and service were acceptable. We went to the Toyo first SUV. I had been to many of the dealerships in the WNY area and did not feel that the selection and service were acceptable. We went to the Toyota/Scion dealership and a salesman named Brad Taylor greeted us there. He immediately made me feel comfortable, (which I never felt with ANY other car dealership), and mostly was not pushy! I honestly had NO idea of what I wanted in a car and Brad spet all day carting us around to other West Herr dealerships to see cars that I was intersted in but were not on his lot. I never had to stand and wait outside once, the service was so quick and everything seemed to be prepared before we even got there. My boyfriend liked him so much he ordered a brand-new custom-made Chevy Silverado from him because he liked Brad's service so much he wanted him to be his salesperson even though Brad is from Toyota. It was getting late so we told Brad we would be back the next day. I told him that I saw a Nissan Rogue on the web that I'd like to check out and when we arrived the next morning he had it driven to the Toyota dealership and it was already running. I liked the Nissan and purchased it that day. Unfortunately, about a week later I realized that I felt more comfortable in a larger sixed SUV and wanted to see what we could do. THANK GOD for West Herr's 30 day excahnge policy! After another couple days of looking and actually having an overnight with a couple cars I decided on a 2009 Toyota Highlander which I love! Brad called us before we even got home to see how it was driving and that we were satified. He also gave my boyfriend updates on his truck almost every day. Now we both have our new cars and we could not be happier. The service at West Herr cannot be beat. From Brad's assitant Craig Cipolla, to his manager Peter Paganelli, and the finance department manager Ed Wagner everyone helped along the way with a smile. We were probably some of the most time consuming people ever but they really went above and beyond any expectations for a dealer and we will never buy a car from anyone else again. We've recommended them to everyone we know, and I recommend this group of gentlemen to everyone else! More

WESTHERR for Life, We have never been treated so good at any other dealership that we have delt with in the past.The vehicle buying experience was by far the best and most friendliness I have had and will n any other dealership that we have delt with in the past.The vehicle buying experience was by far the best and most friendliness I have had and will never deal with any other dealership besides westherr and that's a promise. I want to thank brad, christine,mike and the rest of the crew for helping us. The toyota Tundra is awesome. Yours truly Larry and Shawn john. P.S looking forward to dealing with all of you again. More

I purchased my nineth vehicle from West Herr yesterday. Another superb buying experience. When we arrived at home, my wife said "That was the most pleasant car buying expereience so far." The same coul Another superb buying experience. When we arrived at home, my wife said "That was the most pleasant car buying expereience so far." The same could be said of each of the preceeding eight. Carmen Alvelo was a joy to work with; no pressure, no "sales pitch". She told us what we wanted & needed to know, and was happy to do everything we asked of her. The sales manager - Justin Rojek, was very straigh-forward and professional. He gave us a very good deal on the Sienna Van; as well as the warranty and accessory we added. However, it is not the buying experience that keeps me coming back to West Herr; it is the unparalleled way that they treat their customers after the sale. Everyone is nice and accommodating when you are buying a vehicle. It is what happens after that, when there is a problem, that really distinguishes dealerships. I did business with several before I discovered West Herr. I will never do business with any other dealership again. More

I recently was in an accident which resulted in my 2009 Toyota Corolla being destroyed. I was so upset with this ordeal. When I was informed that my vehicle was classified "totaled", I immediately knew th Toyota Corolla being destroyed. I was so upset with this ordeal. When I was informed that my vehicle was classified "totaled", I immediately knew that I wanted to go back to West Herr Toyota in Orchard Park. I so enjoyed my 2009 vehicle, so I contacted Tom Fogarty. He set me up with Roy Brenner to purchase my new 2010 Red Toyota Corolla. Roy was such a gentleman and was so professional, courteous, and friendly. I knew that I could depend on West Herr Orchard Park to find the perfect vehicle for me. All I said is that I wanted another red Toyota Corolla and Roy made sure that I had my vehicle within a matter of hours. I just wanted to make sure that I extended my heartfelt thanks to Roy Brenner and Tom Fogarty for all their assistance in the purchase of my new vehicle. I would highly recommend West Herr Toyota Orchard Park. Again, THANK YOU SO MUCH. Sara Serio More

After buying and leasing fords for over 20years this was my first experience with a toyota dealership. I cannot express my satisfaction and gratitude i have for the toyota team from the greeter, Nicole Mat my first experience with a toyota dealership. I cannot express my satisfaction and gratitude i have for the toyota team from the greeter, Nicole Matthews to the sales,Colleen Leclerc and her assistant Fawn. They made the transaction and the completion of the sale easy and pleasant. I have and will continue to recommend westherr toyota. Proud owner David Dombrowski More

When we entered the dealership we were approached by a salesperson who introduced himself as Tom Occhino and asked if he could be of service to us. My husband and I went to Tom's desk and we proceeded to salesperson who introduced himself as Tom Occhino and asked if he could be of service to us. My husband and I went to Tom's desk and we proceeded to have a very friendly and informative overview concerning the Sienna that we were interested in. Tom went through each step of the information he had about the Sienna and helped us to feel as secure as possible in our choice of vehicle. He absolutely wanted to make sure that I was comfortable driving the Sienna because I had never driven a van before. My husband and I both assured him that the Sienna handled beautifully. We had to admit that we didn't think it would be that nice because of the size. When we picked the color and packages we wanted we were told there was only one that met our criteria. It was at a dealership in Cleveland but they would get it for us. They were true to their word and sent staff to Cleveland to bring the vehicle. I also want to say that my employer had an employee incentive program with WestHerr and when I showed Tom the email explaining the incentive he and the finance team made sure that we received the price benefits that were offered. This incentive program made a terrific difference in the price we paid for the vehicle. I would just like to say that Tom Occhino is not only a wonderful salesperson but he is someone that truly cares about the people he has as customers. I know that no matter when or where I may incur a problem with my Sienna he will be there to help me. Jean Potoczak/Angola,New York More

Bought a slightly used Sienna to bring into Canada. The Bought a slightly used Sienna to bring into Canada. The vehicle was as advertised..basically brand new and the price was fair but not the best I h Bought a slightly used Sienna to bring into Canada. The vehicle was as advertised..basically brand new and the price was fair but not the best I have seen..but as a Canadian we have to be more flexible when buying in the USA..the price was still much better than what I could get in Canada. However the dealing of the paperwork to cross the border was sloppy..an original document was lost the day I arrived and a new one had to be requested. Hence my trip back was delayed a day. The week before I was told documents had been faxed to the border but when I verified they had not been. These are important points as a Canadian buying. But the sales manager and general manager were very apologetic and offered to pay my hotel and food expenses for the extra day. They also went out of their way to get the document to me that evening allowing me to leave early the next day. So, overall, I still got a great vehicle at a great price but they need to improve their handling of the paperwork..of course this is not really a concern to any USA cutomers. I would still recommend them as they were quite professional overall and seemed pretty honest. More