West Herr Toyota of Orchard Park

From the time of arrival through driving off in my new car, the experience was pleasant, hassle-free, and professional. Jeff is a master seller and his assistant, Sam, is attentive, knowledgeable, and sk car, the experience was pleasant, hassle-free, and professional. Jeff is a master seller and his assistant, Sam, is attentive, knowledgeable, and skilled. Treating the customer with respect is of utmost importance to this dynamic team. More

Derek Fogarty made my first time car buying experience awesome! Derek helped to make it worry free, he listened to all of my thoughts and needs, and helped me purchase exactly what I was looking for. You awesome! Derek helped to make it worry free, he listened to all of my thoughts and needs, and helped me purchase exactly what I was looking for. You are so lucky to have someone like Derek Fogarty working for you and because of him, you can count on me returning for my next car purchase and me telling everyone I know to go to him! Thanks Derek! More

June 23, 2011 West Herr, New York West Herr June 23, 2011 West Herr, New York West Herr Toyota of Orchard Park Orchard Park, NY 14127 Phone: (716) 648-4141 Attention: Der June 23, 2011 West Herr, New York West Herr Toyota of Orchard Park Orchard Park, NY 14127 Phone: (716) 648-4141 Attention: Derek Fogarty, Sales & Leasing Consultant Hi Derek, I just wanted to stop and take a moment to drop you a line, thanking you for everything you provided for Maryann and I during the recent purchase of the new Toyota, Venza. In today's world, it’s crucial to find customer service oriented individuals who are both timely and friendly. In addition, it’s also important to find people who are proactive in order to keep the customers coming back for more. Derek, you provided both to us ! This is the second vehicle we have purchased from you and from our perspective, there will be many more to follow. You not only met our needs in assisting us with the minor repairs of our prior Toyota vehicle but helped to make the transition to the new Venza effortless. In our opinion Derek, you not only met our needs but ‘exceeded’ our expectations by first taking the time necessary to find the right vehicle for us and then you pulled the entire transaction together, with amazing speed. Maryann told me she remembered when it took days to complete a purchase and with you it was simply a minimal number of hours. We truly appreciate your time and efforts ! Sincerely, Bob and Maryann More

my family and myself have been customers of west herr toyota for many years and always have been treated as west herr family members.no problems. toyota for many years and always have been treated as west herr family members.no problems. More

My brother and I were looking to purchase a new Corolla for my mother. After visiting another dealer, we were extremely dissatisfied with the new car buying experience. A friend referred us to West Herr for my mother. After visiting another dealer, we were extremely dissatisfied with the new car buying experience. A friend referred us to West Herr and specifically Jeff Wabick who was a straight shooter and was able to get done what 2 other employees at a rival dealership could not. Jeff was courteous, professional and was able to come to a common ground in working with us. I will certainly refer Jeff and West Herr Toyota to anyone who asks. More

very comfortable and relaxed buying experience.any very comfortable and relaxed buying experience.any concerns and questions i had were explained fully and easy to understand. the guys did an awesom very comfortable and relaxed buying experience.any concerns and questions i had were explained fully and easy to understand. the guys did an awesome job of getting me into my new camry and hooking me up with an excellent warranty plan for a price that blew my mind! i have told a few friends and co-workers about my experience at west herr and strongly recommended to check out the cars and talk to russ,i guaranteed them that they would be happy if they did!!i really love my new car and the security of knowing i have a warranty coverage that is second to no one.thanks russ and ed for taking such great care of me! robin j bauer More

The expirences we have had at West Herr Toyota have been great! This will be my 4th car from them, and I am very happy with my expiercence. Mark was very helpful and patient while I west trying to decide wh great! This will be my 4th car from them, and I am very happy with my expiercence. Mark was very helpful and patient while I west trying to decide what kind of car I wanted. It was a very enjoyable expierece, and I would recomend West-Herr Toyota to anyone. I plan on buying future vehicles here ! Thanks for the wonderful expierence. More

This rav 4 is my eleventh new vehicle purchase. Yes i am a repeat customer. Everything i had been told while making the deal, was delivered promptly including a great price. A most pleasurable buying experi a repeat customer. Everything i had been told while making the deal, was delivered promptly including a great price. A most pleasurable buying experience with no sales pressure and a friendly atmosphere. After buying new vehicles in the past 41 years of different manufactures and dealerships, i found west herr toyota to be outstanding in every aspect. In addition i have been using the west herr service department for approximately ten years and have never had any problems.My dealings with steve raine in service has been great on every visit. The above is an honest assessment of my dealings with west herr toyota. More

I was very pleased with my entire experience at West Herr Toyota. From the moment I spoke with Nicky about my interest in the vehicle, to the actual purchasing with Russ, and to the follow up letters and ser Toyota. From the moment I spoke with Nicky about my interest in the vehicle, to the actual purchasing with Russ, and to the follow up letters and service I received after the sale. Purchasing a vehicle whether new or used can often be a scary and over whelming experience, but the staff at West Herr especially Russ, Nicky and Emily made it much so easier. They were/are very friendly, none of my questions went unanswered, and I didn’t feel like just another customer. I will definitely refer all my friends and family to West Herr Toyota. More

WOW, that's how I would describe my dealings with WEST HERR TOYOTA of Orchard Park NY. I went there looking to purchase a used car, a chevy, from a TOYOTA dealership.I expected a hard pressure salesman t HERR TOYOTA of Orchard Park NY. I went there looking to purchase a used car, a chevy, from a TOYOTA dealership.I expected a hard pressure salesman to give me a line of bull trying to make a sale. Instead I met a salesman who listened to what I wanted, met the price I wanted to pay and treated me as if I were a friend, not a sale or commision. I had been to a lot of other dealerships looking for a car, some did not even come out to meet me, some gave me a line of bull, telling me one price, asking for another. I had some salesman treating me just as bad as some of the stories that make a used car salesman in the same catagory as lawers or polititions. This was not the case at Wesr Herr Toyota of Orchard Park.I was there on Monday 5/9/11 to make the deal and picked up my new car on Wednesday 5/11/11 without any bull or sudden increase in the price. The salesman was most professional having all the paper work in order, explaining everything to me, not pressuring me in any way, treating me as a friend not a sale. I work hard for my money and expect respect when I go to make a large purchase such as a car. That's what I found at West Herr Toyota of Orchard Park. A salesman who respected my wishes, explained everything to me and treated me as if he wer selling a car to a family member. Yeah, I purchased a used chevy from a Toyota dealership and was treated like a king, I could only image how i would have been treated if I bought a new toyota!!! Maybe next time. I work as a supervisor for the state of New York. I evaluate employees all the time. We do not have an evaluation for outstanding employees such as Paul Mitchell, the state of New York would consider him satisfactory. I would consider him OUTSTANDING. I hope his supervisor knows what a great empolyee he has in Paul. I wish I had more working like that for me. Thank you West Herr Toyota and Paul Mitchell for treating me as a friend, not a sale. What a great place to buy a car! Again Wow! Patrick Britt Gowanda, Ny More