West Herr Toyota of Orchard Park

West Herr Toyota makes buying easy! I have been a West Herr Toyota customer for years. This is the second new vehicle I have purchased from Mary Jayne and it won't be the last. She mak I have been a West Herr Toyota customer for years. This is the second new vehicle I have purchased from Mary Jayne and it won't be the last. She makes the sales process easy and painless. Explaining every detail and step along the way. Now that I own my 2nd West Herr Toyota I also know that Greg and the Service Department will be there to take care of me and my vehicle. Couldn't be happier and highly recommend. More

repair of 2007 toyota corolla I have a 2007 Toyota corolla which did not have power over 30-40 mph. It sounded like the engine was bogging down, Sent it to Toyota in Orchard Park. I have a 2007 Toyota corolla which did not have power over 30-40 mph. It sounded like the engine was bogging down, Sent it to Toyota in Orchard Park. Mind you I did not have any check engine lights. They said the catalytic converter was clogged and needed replacement , of course their upselling and 101 point inspection was completed , complimentary, they say, who was paying for that labor? Anyway after declining their upselling and just fix the exhaust problem, coughing up $1900.00 plus, and drove it home, no lights. Next day, I went to work and the check engine light comes on. I tested it with a code reader that said the o2 sensor was bad. I bought one and proceeded to install. Well the technicians, well trained as they say, never unplugged the old o2 sensor from the harness and twisted the wires removing it from the converter, damaging it. Looking at the threads, they were stripped, good job, so called technicians. Of course they reinstalled the junk o2 sensor in the new converter. I called them about it and of course everything was done correctly by them and hey, make another appointment. I took it to them verses the mom and pop shops which I thought had expert and knowledgeable repair technicians, dead wrong. More

Experience buying new car I recently purchase a new vehicle from west herr and worked with sam lambert. I would like to say that I enjoyed the experience very much and he was h I recently purchase a new vehicle from west herr and worked with sam lambert. I would like to say that I enjoyed the experience very much and he was helpful to make sure all my needs were met and that I would be happy with my new purchase. I will be a returning customer of his and look forward to buying with him again More

Great Service As always Mary Jayne did an awesome job. I have been using them for over 18 years and they have always worked very hard for me. As always Mary Jayne did an awesome job. I have been using them for over 18 years and they have always worked very hard for me. More

Super patient and friendly. Came into west herr Toyota to look at used vans. Was directed to Jeff and Kayla who helped me decide on the used sienna and even though it took me a w Came into west herr Toyota to look at used vans. Was directed to Jeff and Kayla who helped me decide on the used sienna and even though it took me a while to make my purchase due to paper work issues the maintained a friendly and helpful attitude. More

Quick and easy! My sales person was Paul Guadagno, he helped me find the vehicle I wanted and the price was just right. I was in an out within a short amount of time My sales person was Paul Guadagno, he helped me find the vehicle I wanted and the price was just right. I was in an out within a short amount of time and loving my vehicle ever since! My experience with Paul, and West Herr was a great experience. More

Outstanding As always, our sales rep, Mary Jayne Muraco, went over and above all our expectations. Kudos also to Manager Elio. Thank you both so much! As always, our sales rep, Mary Jayne Muraco, went over and above all our expectations. Kudos also to Manager Elio. Thank you both so much! More

Great service Helped me purchase a 2012 Toyota Tacoma fast and easy. The deal was great and any hiccups in the process were quickly smoothed out with little effot n Helped me purchase a 2012 Toyota Tacoma fast and easy. The deal was great and any hiccups in the process were quickly smoothed out with little effot needed on my end. More

Excellent follow up, outstanding customer care. Frank is a friend who leased my wife a Rav 4, which she loves. My 15 year old Honda Odyssey was on its last legs and what I initially considered wa Frank is a friend who leased my wife a Rav 4, which she loves. My 15 year old Honda Odyssey was on its last legs and what I initially considered was a Rav 4. What I really wanted was a pickup and I ended up with a RAM 1500. Barry and Frank were the consummate professionals, working all the finance angles and putting me in the most comfortable vehicle I've ever owned. I will recommend both Frank and Barry. Thanks to them, I got to cross an item off my bucket list...owning a truck. More

I hate buying cars. I hate spending the money and I never know what is best for me but it was past time so I went to see Mike Snyder at West Herr Toyota. Mike was very friendly. He was not pushy but he did s know what is best for me but it was past time so I went to see Mike Snyder at West Herr Toyota. Mike was very friendly. He was not pushy but he did show me some nice Tyotas and explained why a Corrola would be good for me. He helpe me find one that would suite my budget and was in excellent condition. Mke took the time to show me were all the controls were and how to use them. After a short test drive I was hooked. Mike's friendly nature, patience,and willngnes to find the right car for me rather than a car that I was pushed into made my car buying experiece a great one. I will definately recomend him to fiends and family. More