West Herr Toyota of Orchard Park

My wife and I just bought a 2018 Rav4 from Don Pfeiffer at West Herr. It's an hour drive each way to the dealership for us and with our work we had a small window to work in. So over the course of 2 days at West Herr. It's an hour drive each way to the dealership for us and with our work we had a small window to work in. So over the course of 2 days Don was excellent in helping us find the vehicle we researched and test drive. He also worked quickly to get the vehicle ready for us and out the door with all the paperwork done. They did offer us the additional protection plans and explained them well. We did not feel pressured to accept one which was nice. May get one at a later date but weren't prepared for it at this time. What was really nice is Don worked with us on the price of an XLE trim instead of pushing the LE base line of which they had many. We ended up with the car we wanted and are very pleased. Thank you Don P and West Herr. More

Bill Vogel and his team were very polite and efficient. A dealership can be a busy place, and they had a lot going on, but they still took the time to answer all of my questions and address all of my conc A dealership can be a busy place, and they had a lot going on, but they still took the time to answer all of my questions and address all of my concerns. I'm definitely a satisfied customer. More

My wife and I were trying to trade in our lease from another dealership. We we got in and out in under three hours with a new Toyota Highlander and that included a test-drive. another dealership. We we got in and out in under three hours with a new Toyota Highlander and that included a test-drive. More

I have been a customer of West Herr Toyota for over 13 years and have been very pleased. My most recent experience with purchasing a Highlander with sales associate Mike Snyder was excellent. He explaine years and have been very pleased. My most recent experience with purchasing a Highlander with sales associate Mike Snyder was excellent. He explained everything and there were no surprises. I would definitely recommend Mike and this dealership to friends and family. Overall a great experience! More

I’ve been dealing with the same people to buy cars at West Herr Toyota for many years and have never been disappointed with their commitment to deliver the best buying experience and personal service. West Herr Toyota for many years and have never been disappointed with their commitment to deliver the best buying experience and personal service. More

Service is a bunch of hacks. Every time work was dome had to return to have it done over. Misdiagnosed and still charged for parts and labor that wasn't necessary had to return to have it done over. Misdiagnosed and still charged for parts and labor that wasn't necessary More

We are very pleased with West Herr Toyota and our new RAV 4. From sales to Finance we could not have asked for a better overall experience. 4. From sales to Finance we could not have asked for a better overall experience. More

This is the best dealership around and the Bill Vogel team is the best I have dealt with this team for years and numerous vehicles team is the best I have dealt with this team for years and numerous vehicles More

Michael Snyder - sales associate for the Toyota Dealer. Mike made me feel very comfortable, he exercised a great deal of patience and understanding as I had no idea what I wanted when I first walked on the Mike made me feel very comfortable, he exercised a great deal of patience and understanding as I had no idea what I wanted when I first walked on the lot. He even brought me down to the Jeep dealer. I finally decided on a RAV 4! Mike explained all. I can literally call him a friend! More

Our sales rep, Rich K did much of the work on line and over the phone.He drove the car to our home to check out and minimize time needed at dealership. Very helpful and did a great job of explaining fe over the phone.He drove the car to our home to check out and minimize time needed at dealership. Very helpful and did a great job of explaining features of car. Would suggest him to friends More