West Herr Toyota of Orchard Park

Very friendly staff. Being able to make my appointments on-line is awesome. Service was done in a quick and efficient manner. I highly recommend this dealership. on-line is awesome. Service was done in a quick and efficient manner. I highly recommend this dealership. More

Service department always seems to exceed my expectations for professionalism, interaction and knowledge…so much so, I just bought another Toyota from my favorite salesperson there because they’ve earned my for professionalism, interaction and knowledge…so much so, I just bought another Toyota from my favorite salesperson there because they’ve earned my trust. More

Awesome lady. Very knowledgeable and helpful. Gives suggestions to help customer make wise choices. She is very professional and an asset to.west Herr suggestions to help customer make wise choices. She is very professional and an asset to.west Herr More

The staff here were so helpful in finding us the exact car we wanted. We will definitely go back to this location when we are ready to buy our next car. car we wanted. We will definitely go back to this location when we are ready to buy our next car. More

Cheri Wenner really went out of her way to help us purchase our new car. We were kept informed while waiting for the car to be built, and we feel we were given a very fair deal. purchase our new car. We were kept informed while waiting for the car to be built, and we feel we were given a very fair deal. More

Excellent experience A-Z. From my first communication via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All the documents were ready to sign and other than giving info about the extended warranties, no pushiness for additional stuff. Also received good information and helpful tips that were really appreciated! Will be referring friends and colleagues and sending them Patrick's way. More

I have never had a more frustrating automotive service experience. I called a week and a half ago to make an appointment, specifying that the car (a 2010 Toyota Corolla) probably needed extensive exhaust experience. I called a week and a half ago to make an appointment, specifying that the car (a 2010 Toyota Corolla) probably needed extensive exhaust system repair. The person who took my call said that they could certainly make the repairs and should have ready access to any needed parts. I was given an appointment (for today), so I drove the hour and 20 minutes to get there from the village where I live, only to be told by my assigned service agent that West Herr Toyota Orchard Park doesn't do exhaust repair! Her only "helpful" advice was that I could go down the road to their fleet service shop--whatever that means--since that's where the dealer sends cars with exhaust system problems, but she admitted that they wouldn't do any repairs today either. They would simply do an evaluation and then I would be obliged to make yet another appointment for any necessary repairs. So I'm back at square one, having wasted several hours making a pointless trip, because no one at West Herr bothered to tell me when I asked for an appointment that they don't repair the exhaust systems of the brand of cars they sell. More

Told time would be one hour was almost two. Car wasn’t washed as promised washed as promised More

I was met by a friendly service representative Lynn who directed me where to go. I spoke with Steve who checked me in and showed me to the waiting room. The appointment was quick and professional. Good job directed me where to go. I spoke with Steve who checked me in and showed me to the waiting room. The appointment was quick and professional. Good job, West Herr Toyota! More