West Herr Toyota of Orchard Park

Very nice family feel and welcoming atmosphere, they are willing to help quickly and if they don,t know the answer to something they find someone who does. willing to help quickly and if they don,t know the answer to something they find someone who does. More

The salesman, Richard Keppel was very helpful, went above and beyond explaining all the details of the vehicle I purchased. He was very respectful and a true gentleman. It was a pleasure working with him. and beyond explaining all the details of the vehicle I purchased. He was very respectful and a true gentleman. It was a pleasure working with him. More

Emily Smith, Sam Lambert, Julie and Mike are above and beyond great. Purchasing my 2022 Terrain was exceptionally easy. They were very professional and friendly. I will definitely have my family and frien beyond great. Purchasing my 2022 Terrain was exceptionally easy. They were very professional and friendly. I will definitely have my family and friends look them up when they decide to buy a vehicle More

The sales experience itself was great. My salesperson was responsive and helpful throughout the process. Unfortunately, everything after that point left me frustrated and disappointed. My salesperson was responsive and helpful throughout the process. Unfortunately, everything after that point left me frustrated and disappointed. When we arrived to pick up our brand new vehicle, it was delivered to me visibly, very dirty. The exterior was covered in dirt mixed with rain. It’s obvious the wind is carrying over dirt from the nearby stadium project. When I brought it up, the General Manager told me it was due to our “acidic rain” and that it’s just water spots. Do you think people are stupid, John? Rather than fixing the issue on the spot, I was told I could bring it back for a detail at 5,000 miles. That’s completely unacceptable. I had to go get the vehicle washed that same night so my fiancé wouldn’t have to drive around in a brand new car that looked neglected. More concerning was the dealership’s handling of my personal information. As part of the paperwork, I was required to sign a privacy notice that automatically opts me in to having my personal data shared with affiliates and marketing partners. When I asked if I had to sign it, I was told yes—but then informed I could email someone later to opt out. That’s not transparent. That’s a forced opt-in that assumes consent instead of respecting it. Let’s be honest, this isn’t about legal compliance, it’s about profit. If I’m buying a car, my personal info should only be used to complete the transaction, not sold off by default unless I go out of my way to stop it. This practice is predatory and needs to be called out. I won’t be recommending this dealership unless they clean up these shady practices, literally and figuratively. More

Excellent service good customer service Better knowledge about the vehicle Good communication with the customer Nice coffee knowledge about the vehicle Good communication with the customer Nice coffee More

They listen well they explain well. They work well … very professionals. Very good at what they do and they work with The client schedule my family is very happy with the service . We’v They work well … very professionals. Very good at what they do and they work with The client schedule my family is very happy with the service . We’ve been with them for 22 years and I will stay with them as long as I could drive. Thank you. More

Just purchased our third Toyota from West Herr Toyota in Orchard Park. I wanted to trade my 2020 Prius Prime for a 2025 RAV4 PHEV. I worked for almost four months with Brandon McCabe to finally get the car. Orchard Park. I wanted to trade my 2020 Prius Prime for a 2025 RAV4 PHEV. I worked for almost four months with Brandon McCabe to finally get the car. It was worth the efforts. My deepest appreciation for his assistance. In addition, I’ve always found the service department at West Herr’s Chevrolet and Toyota locations to be of the highest quality. More

The place was really clean, bright, and the receptionist was very polite and pointed me to my sales person who was awesome. was very polite and pointed me to my sales person who was awesome. More

Great service and excellent support staff. Sales stall top notch also. I would definitely recommend this dealership. Sales stall top notch also. I would definitely recommend this dealership. More

I went in for service. The vehicle was taken in at the time promised Paper mats were placed in the vehicle to keep my floor mats clean. The service was Quick and complete The vehicle was taken in at the time promised Paper mats were placed in the vehicle to keep my floor mats clean. The service was Quick and complete in less time than anticipated. More