West Herr Subaru of Rochester

Service is one star if I could go lower I would I have a brand new Chevy express when it was okd by Gmail office to fix something under warranty I took it to spur they didn’t want to fix it they wa I have a brand new Chevy express when it was okd by Gmail office to fix something under warranty I took it to spur they didn’t want to fix it they wanted me to pay same thing happened Friday had another small problem they tried to lie I caught them in all lies tried to call owner good luck with that talked to sales manager he believes what service manager said which were all lies that I proved were lies well ur warned don’t trust that dealership as far as buying a vehicle there good luck with that go to hoselton much cheaper price and service is friendly and fast service at spurr you will be sorry More

sales department was unhelpful to say the least Purchased a new Subaru from Spurr back in 2013, and a year later I reached out to them inquiring on purchasing another new Subaru, but never heard bac Purchased a new Subaru from Spurr back in 2013, and a year later I reached out to them inquiring on purchasing another new Subaru, but never heard back after leaving multiple messages. Needless to say, I purchased form another area dealer (and have now purchased 3 more vehicles from them since). Today, I called just to ask their "best price" on a specific model and requested Tammy in Sales email me her response. She called me back, which was good; however, She quoted me a price that was $2k higher than I was offered by two other local dealers and wanted me to offer her "proof" of the lower offers. I told her I was not interested in playing games and just wanted to know her best offer. Tammy responded, "You should just buy from them then!" and hung up on me. More

Good sales person. Good service department. I traded in a 2015 Wrx that I also purchased from Spurr Subaru. I bought a 2019 WRX. Being a return customer sats it all. I traded in a 2015 Wrx that I also purchased from Spurr Subaru. I bought a 2019 WRX. Being a return customer sats it all. More

SCAMMERS Bought a Subaru Impreza from Jordan. First day after I sign it, they tell me a rust protection I paid for is not gonna be available for a while. They Bought a Subaru Impreza from Jordan. First day after I sign it, they tell me a rust protection I paid for is not gonna be available for a while. They said they would have the car to me in two days. No thanks. So I went in, took it off and resigned the contract. That should've been the first bad sign but I needed the car. Now a week before my temp registration expires they're telling me I didn't pay for the car registration and it's on hold. I have the receipt and I paid 10$ over the 75$ price for license and registration in NYS. This whole thing has been a horrendous experience. More

Friendly,efficient,no stress My wife and I enjoyed the whole experience dealing with the Spurr team. They were informative,knowlegeable and got the job done without hassle and str My wife and I enjoyed the whole experience dealing with the Spurr team. They were informative,knowlegeable and got the job done without hassle and stress. More

ABOVE AND BEYOND Wow! That is the first word that comes to mind during my visit at Spurr Subaru. I have been a long time Subaru owner and typically buy every 3 years o Wow! That is the first word that comes to mind during my visit at Spurr Subaru. I have been a long time Subaru owner and typically buy every 3 years or so. This was by far the best experience i have had. They had a great selection, worked very quickly to meet my needs and i took the car THAT DAY! I would definitely recommend this group to anyone looking for there new Subaru More

Poor experience with the sales team Very disappointed. We purchased a vehicle from Spurr few years back and we were very happy. We returned to trade in our old car for a new one. One ho Very disappointed. We purchased a vehicle from Spurr few years back and we were very happy. We returned to trade in our old car for a new one. One hour into the visit the sales representative was still incapable of giving us a price for the trade in and the new car. He could not do a thing without consulting with his manager. And when we wanted to live, we had to wait another 15 min because they could not be bother to return our keys. Needless to say they lost a deal. We were ready to buy with the title of the old car and cash in our pockets. More

Weak Excuse For A Sales Appraiser Very disappointed with the arrogance from the appraiser at the Spuur dealership. Too bad the management doesn't seem to focus on positive customer rel Very disappointed with the arrogance from the appraiser at the Spuur dealership. Too bad the management doesn't seem to focus on positive customer relations. I was able to consummate a good deal trading elsewhere. In the past I have relied on Spurr for servicing my Outback, now with my purchase of a 2015 Subaru Forester from another dealer, I am leery about going back to Spurr after the interaction with Spurr's appraiser. The saddest part is the near proximity of their dealership and the potential of convenience getting my Subaru's serviced there. More

Bait and switch Arrangements were made to purchase a 2018 Forester with 0.9% financing. Upon arrival to the dealership the sales people set up the car to sync with my Arrangements were made to purchase a 2018 Forester with 0.9% financing. Upon arrival to the dealership the sales people set up the car to sync with my husband's iPhone, set up his Subaru online account, went over all the features of this shiny, new car and then 45 minutes later the finance managers let us know that the interest rate is now 1.9%. An $800 increase. We were told it was a human error and no price adjustments could/would occur to adjust for their "mistake". Sounds like a bait and switch to us. We opted to choose another dealership for this purchase. More

Good, stress-less experience. I bought a 2016 Forester a week ago from Spurr Subaru. My car salesman, Ed Bellnier, made the process easy and haggle free. Everyone at the dealership I bought a 2016 Forester a week ago from Spurr Subaru. My car salesman, Ed Bellnier, made the process easy and haggle free. Everyone at the dealership was very friendly and helpful. The dealership has very good customer service. More