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West Herr Subaru of Rochester

Rochester, NY

4.8
42 Reviews

4400 W Ridge Rd

Rochester, NY

14626

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Showing 42 reviews

September 21, 2024

Every one was Pleasant, eager to please and very knowledgeable. Answered all our questions that we had. More

by Indamac73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mercy Sugar, Man, Julie and Debbie
September 19, 2024

Great experience and salesperson very knowledgeable and informative. Highly recommended for your future car purchases. More

by shearerrobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mercy Sugar
September 16, 2024

Michelle and Carli were great at helping get my wife’s car into the shop for a valve body issue. They were able to provide me with a loaner car well and were very responsive. More

by n-henry1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle, Carli
September 14, 2024

Good service. I messed up our communication. But Carlie managed to contact me I. Spite of my confusion. Thanks for a great job. More

by Rbj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlie, Paul
September 13, 2024

I had a 105,000 mile check up, oil change, filter, tire rotation—0ut in one hour. Great service, fair market pricing, completly satisfied. More

by hochreit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zoya
September 10, 2024

My experience at West Herr Subaru of Rochester [formerly Brockport] was excellent. My sales consultant, David was super helpful and gave me exactly what I was looking for in a new car. The process start to More

by Christine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Conners
September 10, 2024

Excellent service representative. Warm, friendly, courteous, straight forward. And maintains open communication with this customer!! More

by fintonken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
September 01, 2024

They were fantastic. It was a Saturday and my inspection was expiring the next day during a labor day weekend they went out of their way to help me...thank you very much More

by Lone ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoya Anthony
August 22, 2024

The appointment was on time and was right on the time we were told it would take. Michelle was excellent in communicating with about everything. Could not have had a better experience. Thank you Michelle👍� More

by Den
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
August 18, 2024

I feel that the people who worked with me did everything they could to make my purchase easily done…from the salesperson to Suburu Customer Service… I couldn’t say enough about how well they handled the pu More

by betsy.howes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Standish…
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