
West Herr Subaru
Orchard Park, NY
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Service writer was professional and thorough. Took time to answer questions. I could do without the new (to me) text service summary with video. The summary can not be downloaded. Video was d Took time to answer questions. I could do without the new (to me) text service summary with video. The summary can not be downloaded. Video was difficult to see. I would rather a few minutes face to face with Service Technician. More
I was very pleased with the thorough diagnosis, and correct repair of my car after my dashboard lit up like a Christmas tree. I had taken it to a local repair shop where, for $100, they simply read the correct repair of my car after my dashboard lit up like a Christmas tree. I had taken it to a local repair shop where, for $100, they simply read the codes and said they couldn't reset the Subaru sensors. So I took my car to West Herr Subaru and for a reasonable price they read the same code errors but also inspected the problem, discovered and removed a rodent nest! OH RATS! I exclaimed. But now everything is running just fine. While the hourly rate for the work at West Herr was higher, it was worth the money for a proper diagnosis AND correction of the problem. More
The entire process was so easy and simple everyone was knowledgeable and helpful .absolutely love our new Outback! Matt is a great salesman! knowledgeable and helpful .absolutely love our new Outback! Matt is a great salesman! More
Fantastic experience. The sales representatives were terrific. Justine and her team are the best. She took excellent care of us. The sales representatives were terrific. Justine and her team are the best. She took excellent care of us. More
When I went there the truck I was interested in was sold a half hour before, so, Matt Johnson looked for something similar right away, btw the most a salesman has done while looking, and found one in Willia a half hour before, so, Matt Johnson looked for something similar right away, btw the most a salesman has done while looking, and found one in Williamsville and had it brought to Orcard Park location for me to test drive! And, I finally had found what I wanted and loved! From start to end was very smooth. Matt is very nice and personable. Also, Dave from finance was great! He was also very personable and found a bank with less interest for me then we originally thought! It was a nooo pressure sale on the truck or extra coverage! Thank you guys for all your help!! Would definitely recommend!! Lastly, even The sales manager took time and came over to speak with me! Very nice! More