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West Herr Subaru

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
1,501 Reviews
Call Dealership (716) 662-3565
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3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,501 reviews

October 30, 2024

Service center clean and staff were friendly. Was given explanation of all issues with my service More

by mlb_1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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October 29, 2024

The staff is friendly and helpful. The routine service was done in a timely fashion Checking in was easy. More

by Rlbskm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James was informative and helpful at the service desk.
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October 25, 2024

Everyone is always super friendly and shows signs of urgency. Cassandra made my visit very quick and easy. More

by logandouglas557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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October 24, 2024

The sales and support staff were professional, helpful and knowledgeable. They were friendly and helpful. More

by Mermaid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Finach, Deanna Morales, Amanda Westly
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October 23, 2024

They took there time to make sure the car was right , very friendly and knowledgeable, nice to work with More

by Joelpaul2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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October 23, 2024

Service appointments are easy to schedule. Work is explained. You feel confident that the work is necessary and not just an add-on to make money More

by maj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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October 19, 2024

Caring, polite, concerned, gave me a loaner to use, all of the attributes you want in a car emergency More

by cclark4701
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Frank in service, Justin who is the used car manager. All excellent
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October 18, 2024

Frank was very rude and chauvinistic towards me! ! I will never work with him again!! I have rectified it thru the General manager and he was very understanding and helpful!! More

by Donna Carrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank g
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Oct 21, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us, Donna. We have forwarded this on to our Service Manager & General Manager to look into this further for you. Thank you.

October 16, 2024

From test drives to delivery the whole process was made comfortable by the sales team members Matt Johnson and Deanna Morales. They had a good handle on inventory and made the whole purchase process easy. More

by ersingr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Johnson, Deanna Morales
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October 15, 2024

I have had my Subaru serviced twice. Cassandra and Tom are the best 5 stars. More

by nancyk6610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom & Cassandra
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