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West Herr Subaru

Orchard Park, NY

4.9
1,576 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,576 reviews

February 14, 2024

Westherr was able to get me in right away for a vehicle issue I was having. They provided me with a loaner and were great to work with. They were able to order a part and make the nessarry repairs in a ti. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

What a great experience! Lori was very friendly and courteous. I was in and out within 30 minutes! A first in the many years of service on many cars! More

by teps78b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

I had a great experience with sales staff at West herr Subaru. They were all attentive to my needs, especially Christopher, Jeremy and McKenzie. Thank you team members for excellent care during my purchas More

by doriannrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank from Service also visited while I was with other team members
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

The sales associates I worked with, Lindsay and Steve, as well as Dominic who helped with paperwork were all wonderful. Everyone went above and beyond to be helpful and get me into a car I loved! More

by Chrissy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay w, Steve M - Audi, Dominic
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 12, 2024

It's always clean. Everyone is friendly. They let dogs come in.I look forward to seeing it after the renovation. More

by smstranges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepart
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

Cordial, effective service with a minimum of fuss. I was pleasantly surprised by the quick turnaround and proactive staff. More

by Bem84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

My first oil change on my forester! Arrived a little early and my car was ready within 40 minutes. They also washed it! Great experience. More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

I value/appreciate Frank's knowledge to evaluate/direct the mechanics to resolve car's noise repair and other maintenance. He listens and understands to assess for a smooth repair process. Frank's track re More

by www.jxp441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Genkco in center and first assistant/service rep. on his left
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

Have always had good service experiences at your dealership. Service was relatively prompt, given the number of people waiting. Will always have major problems handled at West Herr Subaru ! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 07, 2024

Friendly & efficient. Got us in and out with a loaner in a very short amount of time. Pick up was quick too. Unfortunately repair was incomplete & we had to return after a More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

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