![](https://dealerrater.com/ncdn/s/3.20250207.955/Graphics/icons/close-x-orange.png)
West Herr Subaru
Orchard Park, NY
Filter Reviews by Keyword
By Type
Showing 1,504 reviews
I am continually impressed with the great service provided at westherr. Specifically through the the service representatives, nicole and the service technicians. The problem on my car is pretty trick provided at westherr. Specifically through the the service representatives, nicole and the service technicians. The problem on my car is pretty tricky and difficult to determine the root cause, through the process of a eliminationIn and deductive reasoning to a level that i've not seen in any other service center, they were able to determine the specific problem and they're going far and above to.ensure I am receiving a proper repair, during the timefrane that they need to receive the parts, they have provided me constant feedback of the status along with a free Subaru rental. I can't say enough good things about west herr and their excellent service team. More
This was my 5th vehicle through West Herr and was by far the best experience so far. They helped me buy the perfect car for my situation with absolutely no pressure. My sales team, Veronica and Chris was the best experience so far. They helped me buy the perfect car for my situation with absolutely no pressure. My sales team, Veronica and Chris was awesome! I highly recommend. More
Staff excellent. Katherine Pratt awesome. She is very knowledgeable and goes out of her way to take care of you. David Bauman also very good. Entire staff from recept Katherine Pratt awesome. She is very knowledgeable and goes out of her way to take care of you. David Bauman also very good. Entire staff from receptionist to financial person excellent. Best dealership we ever went to! Only glitch was no veteran compensation for past veterans. More
Excellent experience from purchase to delivery. Bryce made the process comfortable and easy. Explained everything in detail and made the process simple and efficient. Deanna greeted us and was ab Bryce made the process comfortable and easy. Explained everything in detail and made the process simple and efficient. Deanna greeted us and was able to put my wife and I at ease regarding the buying process. She was available to answer any questions we had. My wife was happy to speak with her and felt comfortable with her knowledge of the process. More
We had a day time running light go out on our 2025 outback, they replaced the whole assembly and checked the tires to make sure there were no leaks outback, they replaced the whole assembly and checked the tires to make sure there were no leaks More
They work to make the customer happy with the service they provide and they do a good job at it. They listen to the customer and make it happen so the customer is happy. they provide and they do a good job at it. They listen to the customer and make it happen so the customer is happy. More