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West Herr Subaru

Orchard Park, NY

4.9
1,576 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,576 reviews

March 20, 2024

Alison in service is wonderful to work with the new larger bays. Make dropping off the car so much easier. More

by AGOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 18, 2024

Salesperson Tom Woelfel was so patient with me and knowledgeable with my many questions. That is alot considering I haven't purchased a car in 12 yrs and was most annoying with the color! I am so happ More

by kakie73
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Woelfel
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 18, 2024

Attentive professional people who went out of their way to make sure my service experience was the best i have ever had thank you so much! More

by Moosed56
Recommend Dealer
Yes
Employees Worked With
Nicole, Paul and their team at Subaru roadside assistance
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 16, 2024

I always get great service at West Herr Subaru. They provide great service each time I go for service. More

by dakotah2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 15, 2024

Pleasant and professional staff. Made me feel like I was the only person they needed to assist with a car issue. I didn’t feel rushed. I felt as if I was important to them More

by mlwebster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 14, 2024

Dealership is excellent. Frank and staff veru efficient, friendly, courteous, knowledgeable. All questions answered and explanations were clear. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 14, 2024 -

Mary responded

As noted, Frank and staff very knowledgeable and efficient. All questions answered and appropriate guidance given.

March 13, 2024

Frank, Michael and Rene are awesome to work with! All service technicians are respectful and friendly and address the customer’s concerns in a timely manner. I appreciate the availability of a loane More

by Mwhite12147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Frank, Renee
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 12, 2024

I took my 2024 Forester in its 1st maintenance. It was very efficient & easy. My service advisor was Lori & she was very nice & friendly. Matt in sales helped me with a question about my hatch. More

by ndohn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Petrie, Matt in sales
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 10, 2024

Always courteous and pleasant to do business. Warranty approval took a little too long to receive. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole C.
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 10, 2024

When I arrived everyone was very helpful and immediately took care of my problems. I have been dealing with you folks for abt 10 years and have never been disappointed.. Thanksfor all your help. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson
Mar 10, 2024 -

Lori responded

West Herr is by far one of the best dealership in town. All employees are very polite and helpful. During the past 10 years I have been dealing with West Herr and never had a complaint. Great work West Herr.

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