West Herr Subaru

This whole new car buying experience was made very transparent at West Herr.I made an appointment on a Friday and by Saturday I was driving my new Crosstrek.The whole negotiation process was straightf transparent at West Herr.I made an appointment on a Friday and by Saturday I was driving my new Crosstrek.The whole negotiation process was straightforward and Chris was excellent in his presentation to me.He answered all my questions and his team was very professional throughout the process. Very happy with my new car! Thanks to all at West Herr. Bill More

As a single senior your customer service at West Herr is invaluable! Your vehicles are the safest and one of the best on the road and all employees represent the highest level of professionalism! invaluable! Your vehicles are the safest and one of the best on the road and all employees represent the highest level of professionalism! More

Always friendly and professional and efficient. ..the facility is very accommodating if you wait for your vehicle ..the facility is very accommodating if you wait for your vehicle More

Took me in right away on an emergency, and provided great service. I felt as though they actually cared. Professional in every sense of the word. service. I felt as though they actually cared. Professional in every sense of the word. More

Dealership is efficient and professional when dealing with customers. My service with them last week was a good experience. I was kept informed throughout the day and made decisions accordingly. Pick u with customers. My service with them last week was a good experience. I was kept informed throughout the day and made decisions accordingly. Pick up of my car went quickly. More

I had my ‘21 Forrester serviced by my regular mechanic for a check engine light. Their diagnosis said that the first thing that needed to happen was to do a software upgrade dictated by a technical servic for a check engine light. Their diagnosis said that the first thing that needed to happen was to do a software upgrade dictated by a technical service bulletin regarding the camshaft. Since they don’t subscribe to the Subaru updates, I needed to go to West Herr. When checking in at the dealer, I was very explicit and specific that the first thing I wanted done was to do the update. I was repeatedly told that they preferred to do their own diagnosis, which would be $189. I told them that was fine but to make the update part of that. When they got back with me, their estimate that the car needed a camshaft repair, control module replacement, and the SOFTWARE UPDATE I REQUESTED ALL ALONG. Updating the software would be another diagnostic fee of $189. The other items would be ~$5K. I was told that those items needed to be replaced “based on the mechanic’s experience.” So they didn’t actually do what I asked them to do and were going to charge me twice for what I asked them to do in the first place. The service advisor, Nicole, was polite and helpful. I have no issues with her, but I do have issues with the way the dealership ignored what I asked them to do. More

Marshall was amazing! !!! He was extremely helpful in my decision making as it was a very big purchase! His disposition is very likeable and accomodating. Would buy fro !!! He was extremely helpful in my decision making as it was a very big purchase! His disposition is very likeable and accomodating. Would buy from him again!!! Great experience!!! More

Professional and dedicated to customer service. Helped me get what I wanted rather than trying to talk me into something else. Helped me get what I wanted rather than trying to talk me into something else. More

Very pleased with service. Courteous, friendly and timely. Would Highly recommend to family and friends. Courteous, friendly and timely. Would Highly recommend to family and friends. More

Very friendly and helpful with information . People very informative. Paul was very personable and pleasant to deal with. People very informative. Paul was very personable and pleasant to deal with. More