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West Herr Subaru
Orchard Park, NY
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I had an emergency repair that needed to be done ASAP. My windows were stuck in down position. They fit me into their schedule. Then they gave me loaner. They were able to fix the problem for a reason My windows were stuck in down position. They fit me into their schedule. Then they gave me loaner. They were able to fix the problem for a reasonable price. Everyone I dealt with were courteous. Great experience. Nicole was great. The woman who booked my appointment was great. More
Service began on time , was completed in the time advised and future maintenance recommended., West Herr Subaru has provided an exceptional car buying and maintenance experience for our family covering at l and future maintenance recommended., West Herr Subaru has provided an exceptional car buying and maintenance experience for our family covering at least eight vehicles in the last dozen years. More
Lindsay was great. She took her time and showed us several cars and different colors once we decided what car we wanted. She kept us very well informed on when to expec She took her time and showed us several cars and different colors once we decided what car we wanted. She kept us very well informed on when to expect our car. I would highly recommend her to anyone interested in buying a new vehicle. More
Matthew Johnson is by far the best salesman I have ever had the pleasure of doing business with. The process was so easy, no hassle, and he delivered exactly what I wanted and made sure to stay within my b had the pleasure of doing business with. The process was so easy, no hassle, and he delivered exactly what I wanted and made sure to stay within my budget. The car I wanted was not something they had on the lot but he made it happen and quickly. The communication was excellent during the buying process and it was stress free. I always recommend West Herr Subaru but I especially recommend Matt as the go-to guy. More
As a first time Subaru customer, Chris Souza made my car buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks Chris, Dave G. (finance) and the rest of the West Herr team. More
It's been a year since I visited West Herr Subaru's service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the e service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the entery deck, which was widened to 2 lanes to get more customers under cover, and prepared for the services needed. But more than structure, the best improvement was service rep Alison Dent. This was my 1st occasion to be waited on by this tech savy employee. She knew my reasons for service, answered my questions, and after the garage "wrenches" had worked on my vehicle, she explained the process they had employed in their work to me. I am a knowledable old guy, but was impressed by her ease of explanation, and customer thoughtfulness, covering things that were a necessity to be done had I known they were needed. She , and the garage techs, are what make this dealership a smart place to get serviced. More