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West Herr Subaru

Orchard Park, NY

4.9
1,502 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,502 reviews

May 03, 2024

The service was excellent. Nice friendly staff. They explained everything in detail about the service and bill. More

by Deatsie79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fogarty
May 02, 2024

I had an emergency repair that needed to be done ASAP. My windows were stuck in down position. They fit me into their schedule. Then they gave me loaner. They were able to fix the problem for a reason More

by ab5827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 01, 2024

Service began on time , was completed in the time advised and future maintenance recommended., West Herr Subaru has provided an exceptional car buying and maintenance experience for our family covering at l More

by jranthon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengi and Martin Willnow
May 01, 2024

Lindsay was great. She took her time and showed us several cars and different colors once we decided what car we wanted. She kept us very well informed on when to expec More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepert
April 27, 2024

Matthew Johnson is by far the best salesman I have ever had the pleasure of doing business with. The process was so easy, no hassle, and he delivered exactly what I wanted and made sure to stay within my b More

by moliver620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Johnson
April 25, 2024

They were honest with me about pricing and spent time helping me decide on a car! More

by Mamalouie53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Lambert, Chris Duffey
April 25, 2024

Saw service person once. Didn't do all I asked for. No explanation for not doing it. More

by love.mickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison
Apr 26, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

April 24, 2024

It was a pleasure doing business with Chris Duffy. Will definitely refer family and friends. 👍 More

by Dawnflierl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chri Duffy...the best
April 21, 2024

As a first time Subaru customer, Chris Souza made my car buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks More

by Randy M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gallegos
April 20, 2024

It's been a year since I visited West Herr Subaru's service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the e More

by rwszalek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Dent- Serv Rep, Mike ( Mucros)entry attendent Mike)
Apr 22, 2024 -

rwszalek responded

I'm pleased with the service and care I receive at West Herr Subaru. They earned my trust.

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