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West Herr Subaru

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
1,502 Reviews
Call Dealership (716) 662-3565
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3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,502 reviews

May 18, 2024

Reserve a specific car for rental… check… wrong car given. Told to replace discs in brakes … check… other shops will resurface at a much lower cost…. Service not offered. Price gouging for filters…. Si More

by lie.gratins-0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
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May 20, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

May 17, 2024

West Herr Subaru has a very fast and efficient service department. Their advisors are friendly and knowledgeable. More

by carolynroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Marc
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May 16, 2024

Excellent service, professional staff, modern dealership and service department, very welcoming to customers. The noise problem with my 2019 Crosstrek was diagnosed and the car serviced within 24 hours eve More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Gentner
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May 13, 2024

Service was very good as usual. Shuttle service and loaner car were very helpful to me More

by ajdelgobbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra, nice Mechanic from shop, and lady who arranged loaner car
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May 11, 2024

Friendly,,professional ,kept me inform on what was going on ,would recommend your dealership to anyone. Veryclean: More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fogarty
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May 09, 2024

Great staff, Communication throughout the entire experience was hassle free. Car looked amazing upon delivery. Thank you More

by Jtsills181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dipaqusale
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May 09, 2024

Smooth and easy transaction. The experience was all West Herr from start to finish. Deanna and Kelly hit it out of the park. More

by 1tombardo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Deanna, Kelly
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May 05, 2024

Amber went above and beyond to help us into our 24 Forester Sport from when we first talked in December until April 29th when I walked in the door leaving with our new car. Thank you Amber and when Th More

by Sirporkchop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber
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May 04, 2024

The service department has consistently given my car exceptional/efficient/knowledgeable care at all appts. More

by www.jxp441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Genko, very kind to talk over details of the yearly N.Y.S. Inspection before and after I passed through to the N.Y.S. certificate I needed. A valuable employee to be honored for his education.
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May 03, 2024

Very pleased with the staff and their work. Also impressed with the updates in waiting area More

by Icbuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole service writer
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