
West Herr Subaru
Orchard Park, NY
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Had a great time buying my first new car The people there were super nice throughout the whole process and made everything easy to understand. I absolutely love my new Subaru thank you west h The people there were super nice throughout the whole process and made everything easy to understand. I absolutely love my new Subaru thank you west herr More
New car Great dealership and salesperson very knowledgeable and timely. Very responsive. Waiting time on finance sept could be shorter but not sales reps faul Great dealership and salesperson very knowledgeable and timely. Very responsive. Waiting time on finance sept could be shorter but not sales reps fault. Great experience. More
Wonderful experience Loved our salesman Devonte he was super helpful. Our only issues were that they didn't fill the gas tank. Love our new car!! 😁😁 thank Loved our salesman Devonte he was super helpful. Our only issues were that they didn't fill the gas tank. Love our new car!! 😁😁 thank you! More
2018 crosstrek purchase came back to west herr for my 6th subaru. worked with Tony Chimera for the last two and will for the next. he’s great! thank you came back to west herr for my 6th subaru. worked with Tony Chimera for the last two and will for the next. he’s great! thank you More
Professional, easy to work with. My experience with West Herr was great. They were patient with me and helped me find exactly what I was looking for. The staff there were able to answ My experience with West Herr was great. They were patient with me and helped me find exactly what I was looking for. The staff there were able to answer all the question's I had and explain everything in detail to me. There was a small discrepancy when printing the paperwork but that was handled quickly. I would highly recommend them to friends and family. My salesman was Mike Monzyk. He was great to deal with, and can help you out too. More
Excellent experience! Overall great experience with sales rep Rachael, assistant Jenna, business mgr Bob, and general mgr Chuck. I'd highly recommend the courtesy, thorough Overall great experience with sales rep Rachael, assistant Jenna, business mgr Bob, and general mgr Chuck. I'd highly recommend the courtesy, thoroughness, and follow-through of West Herr. More
Very satisfied I was in need of a new/used car and spoke to Chris Duffey. He found a car that I probably wouldn't have looked at but have fallen in love with. I'm ve I was in need of a new/used car and spoke to Chris Duffey. He found a car that I probably wouldn't have looked at but have fallen in love with. I'm very satisfied with the dealership and with Chris. He was professional, knowledgeable and made sure that I was completely satisfied with my purchase. I highly recommend this dealership and Chris Duffey. More
Great Car, Lousy Service The sales process was not what I expected. Was left by sales rep to go help other customers and was only showed a hand full of cars. After delivery of The sales process was not what I expected. Was left by sales rep to go help other customers and was only showed a hand full of cars. After delivery of car, we noticed several problems. Cardboard and duct tape on the driver door sensor, wrong size wiper blades, cracked front bumper and although I knew of the screen being cracked on the radio, was not informed it made it in operable. Was told that someone would be contacting me about the issues I have brought up first thing in the morning..... it is now 1PM and still nothing. Overall, very displeased with the car buying experience. More
Fantastic Service Tony Chimera was an amazing guy to work with when getting my new Outback. I’ve been sold on both the Subaru and West Herr name thanks to his helpful s Tony Chimera was an amazing guy to work with when getting my new Outback. I’ve been sold on both the Subaru and West Herr name thanks to his helpful service and willingness to go the extra mile for customers. I’m from out of state and Tony made sure signing a lease was smooth and hassle free. I couldn’t be more grateful for everything he and the team at West Herr did for me. - Mike, Wyoming More
Subar Happy with my Subaru !! Love my new car and the dealership was wonderful—Rachel Heller, Jenna Peoper and Chuck Hardy were all great to work with. I recommend them to anyone! Love my new car and the dealership was wonderful—Rachel Heller, Jenna Peoper and Chuck Hardy were all great to work with. I recommend them to anyone! More