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West Herr Subaru

Orchard Park, NY

4.9
1,553 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,553 reviews

October 31, 2024

Ryan was very helpful, polite and friendly, as were everyone who helped him get everything done quickly. We’ve dealt with West Herr for 30 years and we wouldn’t go anywhere else. More

by karrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Klass
October 30, 2024

Very responsive and eager to assist. We were lucky to have Ish as our service agent - he was friendly, knowledgeable, and genuine. More

by kamerrill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ishtiyaq Ali
October 30, 2024

Service center clean and staff were friendly. Was given explanation of all issues with my service More

by mlb_1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
October 29, 2024

The staff is friendly and helpful. The routine service was done in a timely fashion Checking in was easy. More

by Rlbskm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James was informative and helpful at the service desk.
October 25, 2024

Everyone is always super friendly and shows signs of urgency. Cassandra made my visit very quick and easy. More

by logandouglas557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
October 24, 2024

The sales and support staff were professional, helpful and knowledgeable. They were friendly and helpful. More

by Mermaid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Finach, Deanna Morales, Amanda Westly
October 23, 2024

They took there time to make sure the car was right , very friendly and knowledgeable, nice to work with More

by Joelpaul2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
October 23, 2024

Service appointments are easy to schedule. Work is explained. You feel confident that the work is necessary and not just an add-on to make money More

by maj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
October 19, 2024

Caring, polite, concerned, gave me a loaner to use, all of the attributes you want in a car emergency More

by cclark4701
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Frank in service, Justin who is the used car manager. All excellent
October 18, 2024

Frank was very rude and chauvinistic towards me! ! I will never work with him again!! I have rectified it thru the General manager and he was very understanding and helpful!! More

by Donna Carrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank g
Oct 21, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us, Donna. We have forwarded this on to our Service Manager & General Manager to look into this further for you. Thank you.

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