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West Herr Subaru

Orchard Park, NY

4.9
1,551 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,551 reviews

April 16, 2025

Marshall Brady was the best sales person I’ve dealt with in my 70 yrs of purchasing a car. I will always go back to him for any other auto as well as tell my family and friends haw good he was More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall brady
April 14, 2025

Cassandra did a great job for me. She called subaru and I had my car fixed at no cost to me. What a wonderful surprise! She is professional and easy to work with and I can’t thank her More

by My4girls00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Gentner
April 14, 2025

Very customer oriented which i appreciated. Spent a lot of time with me explaning everything with patience as i am a very detailed oriented person. I feel i got a fair price and worked with me More

by Tjmwojcik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Gray
April 12, 2025

Like the service received from West Herr. They keep me informed & explain what is going on while serving the car. Will make suggestions when necessary. More

by Ljbudd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo
April 10, 2025

Sam in sales gave us options and was easy to work with. The vehicle, a Subaru Forester, seems to be an excellent choice for my needs and WNY weather. I cannot comment on service at this time and I hope I o More

by ron c.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Petkovski and Logan Douglas
April 05, 2025

This is the 12th vehicle my family purchased from West Herr. Need I say more? More

by Melanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor and Jay
April 05, 2025

Communication from service deptartment is lacking. Overnight repair estimate took over two weeks to compmete. Requested work still not done. More

by LAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
Apr 07, 2025 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

April 04, 2025

Very friendly and helpful staff. Facility was very clean and comfortable. This made for a pleasant experience. More

by Ggonz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Trost
April 03, 2025

Knowledgeable, courteous, prompt, no pressure sales, easy to work with, hoping return visits for service are just as enjoyable More

by Jcdelo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Nagy, Denna Morales
Apr 04, 2025 -

Jcdelo responded

Thank you for a pleasant experience

April 03, 2025

Everyone we spoke to was professional and courteous and went above and beyond to explain features and functions of the new vehicle as well as the loan process and delivery More

by Dodum914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Gray, Jonathan Czajka
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