West Herr Subaru

West-Herr is excellent for services. However, I am really disappointed that Subaru itself totally ignored the underpowered battery problem that was ongoing for several years, and chose t However, I am really disappointed that Subaru itself totally ignored the underpowered battery problem that was ongoing for several years, and chose to not even acknowledge the issue despite class action lawsuits, which I knew nothing about until all deadlines had passed. Something to think about in the future. More

Thirty months ago I purchased my first Subaru from this dealership. It was very smooth transaction and their staff is great. Now I returned a week ago and was introduced to Paul Naum. My last purchase wa dealership. It was very smooth transaction and their staff is great. Now I returned a week ago and was introduced to Paul Naum. My last purchase was from Paul M so hopefully I thought this was a good omen. My hopes were answered. I explained what I was interested in leasing and my new Paul found exactly what I was looking for and made a pain free fair deal. It was very pleasant. I've been buying and leasing cars for more than 50+ years and West Herr has been my best experience. When I came to pick up the car Paul introduced me to Katherine Pratt who would go over all the paperwork. She explained and helped me with everything. I did have maintenance and other items explained to me by another employee Steve. They transferred my plates, updated my insurance policy and took me out to go over all the knobs and whistles that my new Crosstrek comes with. In and out within the hour! I'll be back for my next vehicle and I think you should try West Herr for your next new car or lease. More

Great service. James Fogerty was exceptional and knowledgeable his job. It was a pleasure to do business with him James Fogerty was exceptional and knowledgeable his job. It was a pleasure to do business with him More

They were very pleasant and Jim was wonderful I wasn't feeling well and he was great!He explained everything very well wishing alot more were like him in other places ! Thank you Jim feeling well and he was great!He explained everything very well wishing alot more were like him in other places ! Thank you Jim More

Friendly and took care of me quickly. It was a very good experience. I'd see them again. It was a very good experience. I'd see them again. More

I was satisfied with the service I received, Frank listened to my concerns regarding my 2025 Forester. The sensor that was causing the issue was located and Frank advised me the part was ordered. Th listened to my concerns regarding my 2025 Forester. The sensor that was causing the issue was located and Frank advised me the part was ordered. Thank you Frank. More

They are very knowledgeable and helpful. James, in the service department listened to our questions and was very patient. James, in the service department listened to our questions and was very patient. More

West Herr Subaru and Sam P. And his team were wonderful from beginning to end to help us buy our new Subaru. They went out of their way to make sure we left with the car we real And his team were wonderful from beginning to end to help us buy our new Subaru. They went out of their way to make sure we left with the car we really wanted. Can’t say enough good about them! Thank you West Herr Subaru and Sam and team! More

Samuel at West Herr Orchard Park was a pleasure to work with. Very responsive and the process of buying my used car was quick and easy. with. Very responsive and the process of buying my used car was quick and easy. More

The service was great. Everyone was helpful, friendly and professional. They were able to answer any question. We waited for an installation of a remote car starter, in Everyone was helpful, friendly and professional. They were able to answer any question. We waited for an installation of a remote car starter, in the comfortable waiting area. Thanks for the great and quick service. Linda More