West Herr Nissan of Lockport

Fantastic customer service at this location! Thank you so much! I will always come back for all my maintenance/car needs! Thank you so much! I will always come back for all my maintenance/car needs! More

Joseph in Service was extremely kind and helpful. Wait time was minimal. Service without issue. Thanks, West Herr Lockport! Wait time was minimal. Service without issue. Thanks, West Herr Lockport! More

Again another positive experience when dealing with West Herr Nissan of Lockport. Fast, efficient service provided by a friendly and competent experienced staff. Herr Nissan of Lockport. Fast, efficient service provided by a friendly and competent experienced staff. More

They meet your demands and work their butts off to get you into a car you into a car More

Great salesperson (Tracy McMann), and everyone else I encountered. Questions were answered, options were presented for several vehicles, able to test drive them before making decision. encountered. Questions were answered, options were presented for several vehicles, able to test drive them before making decision. More

It took some doing, but in the end I got the vehicle I wanted, for the price I wanted. And in the process they were fair with my trade in value, and they bought out a lease on another vehicle that I had. wanted, for the price I wanted. And in the process they were fair with my trade in value, and they bought out a lease on another vehicle that I had. I cant ask for much more than that. More

I am now on my 4th consecutive lease from this dealership, and it has always been quick & easy. In addition, service has always been excellent. dealership, and it has always been quick & easy. In addition, service has always been excellent. More

Wish everything was this easy and hassle free! They took my car in on time, kept me posted on what they were doing, then texted me when it was done. Awesome. Everyone was pleasant and the waiting They took my car in on time, kept me posted on what they were doing, then texted me when it was done. Awesome. Everyone was pleasant and the waiting area was VERY clean and comfortable! More

My wife's 2017 Rouge broke down and she limped it to the Lockport dealership. After explaining what the problem was, the girl at the desk said, "It will be a while... you don't have an appointment". I went Lockport dealership. After explaining what the problem was, the girl at the desk said, "It will be a while... you don't have an appointment". I went to the dealer two days later and it wasn't even looked at. two days later I was told a scan was taken, but no one there knew how to read the codes. A week later, I talked to the salesperson who sold her the vehicle AND the in-shop tech. I told them what the problem was. I finally called Nissan directly and started a case against the dealer. A week later Nissan sent a company tech to the dealer and told them what was wrong with the vehicle, which was exactly what I told them was wrong with the vehicle. We finally got the vehicle back 6 weeks after it was dropped off. Two weeks later we traded the vehicle in for another vehicle. We are still waiting for the title AND a response from the back we took a loan through. The dealer financial person went on a winter's long vacation. We will NEVER purchase another vehicle or have any service at that dealership. Our money spends anywhere we go, and we will take our money elsewhere. More

Short wait. Great staff. Good service. Car was ready before I expected it to be. Great staff. Good service. Car was ready before I expected it to be. More