West Herr Mazda of Canandaigua

Just dropped off for oil change at 4 PM and had ready by 8:30 the following morning . Great service always. Thanks to John & Tyler 8:30 the following morning . Great service always. Thanks to John & Tyler More

service department is incompetent I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we dont see a problem." 10 bulbs later and 4 visits to dealership and they still haven't fixed the problem. Every Mazda forum states this is an issue with these cars. Mazda refuses to recognize it and recall it because it will cost them $$$. My wife scheduled an appointment and drove an hour to sit there for 3 hours to be told they don't have enough techs so they can't look at it that day. Then she has to come back 2 weeks later, sit there all day, and leave with a $157.67 bill to change a headlight bulb. I've called and tried to reason with them that they haven't fixed the car. And now the light is out again. "bring it back, we will run more tests, charge you more money." And to top it off, the service advisor tells me to put LED bulbs in as that's what he did for another customer and also his own vehicle and he ordered them off amazon because they don't carry them there. When asked why he didn't tell us that to begin with he had no answer other than we have to "follow a path"' aka soak the customer for as much as you can. They refuse to make things right even after wasting our time. Imagine if I had them come sit for appt. all day to be told to go home as I dont have people to cover your appt. would you come back? would you give them more of your hard earned money? Not me. I know how to change a light bulb and have done so many times on this car alone. They took advantage of my wifes lack of knowledge on subject. Also spoke to me as if I didin't understand how lights work. Told her "its fixed". now wont stand behind it. I will make sure to let everyone know about our experience there. More

Poor experience Was a very poor experience after trying to resolve an issue with Joe. He wouldn’t even budge to sell me my old car back at any price after being unhap Was a very poor experience after trying to resolve an issue with Joe. He wouldn’t even budge to sell me my old car back at any price after being unhappy with new purchase. It’s a shame that people like this have no consideration for anybody but themselves and that he would toss aside his customer. Buyers beware! More

Great transaction This was our fourth lease transaction with Ontario Mazda. And our fourth easy transaction. The experience was, as always, very friendly and easy. We This was our fourth lease transaction with Ontario Mazda. And our fourth easy transaction. The experience was, as always, very friendly and easy. We’ll be back ! More

Unexpectedly great! In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there’s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat. After an exhausting several week long search for a lightly used midsize SUV, having driven over half a dozen different makes and models and visiting as many dealerships in the greater Rochester area, we ended up by chance at Ontario Mazda to look at a used CX-9. By dumb luck, we found the exact car we wanted, with the color, trim, mileage, fit and finish, and for a price we were willing to pay. What sealed the deal for us were two things. The first was simple. The car was not being advertised as a Mazda CPO vehicle, but when we got in the car for our test drive, our salesman casually mentioned that it was, in fact, a CPO vehicle. As soon as he said that, I congratulated my wife on her new vehicle, as I knew we were getting it. But the other part – unexpectedly – was our salesman, Chris Jay. After dealing with numerous salesmen at other dealerships, who were as if out of central casting, Chris stood out as the most courteous, professional, knowledgeable yet not arrogant or pushy, consistent and dedicated in his communication and methods from the moment my wife and I stepped foot in the dealership to the moment we drove away in our car 2 days later. After seeing other people’s comments about their experience with Chris, I see that ours was not unique, but I felt it necessary to add my recommendation to the list and leave my note of thanks. Chris spoke with Joe and agreed to drop the price a little bit upon asking. Even though I could sense there was more room to negotiate (and you never agree to the first offer you’re given), all my calculations, the fact that this car met all our wants, plus Chris’s great attitude weakened my resolve and I did not negotiate any further. Out of all the other places and salesmen we’ve dealt with, I felt that if anyone deserved our hard earned money it would certainly be Chris. It’ll be our first Mazda purchase, so we can only hope this story plays out well throughout our ownership of this vehicle, but kudos to Chris and team on the buying experience. Keep doing what you're doing! More

Awesome service after a bad expereince at another dealership I am first time buyer, and have been driving my dads old 2004 Lexus rx330 for the last 6 years. So when it came time to look for a new car I came acro I am first time buyer, and have been driving my dads old 2004 Lexus rx330 for the last 6 years. So when it came time to look for a new car I came across the Mazda CX-5 on true car. I put in the certain specs and it led me to Chris. At first the location being in canandaigua pushed me away, but after having a terrible experience with the customer service at marketplace mazda, I decided to make the drive out to Ontario and could not be any happier. As soon as we arrived chris was accommodating and made good on everything he promised on getting me the best price for the car. I'm happy to say I had to walk in once and leave with a firm handshake. Chris kept me in the loop with a number of calls and emails to let me know what the fair price was and could not have asked for a better first person to buy a car from! More