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West Herr Mazda of Canandaigua

Canandaigua , NY

4.6
102 Reviews

2337 Rochester Road

Canandaigua , NY

14425

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Showing 102 reviews

November 02, 2020

I did not have a good experience. And, If I was Jewish, I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the More

by Rcb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John -- Service Mgr
October 29, 2020

I just purchased my first Mazda. I went to Ontario Mazda and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying More

by Lpj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Farago
October 14, 2020

I have been coming to Ontario Mazda with my vehicles since 2007 and always get great service.I have purchased 4 vehicles thru them and they are great to work with More

by wjritzhock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Owen, Joe Cordeiro, Christopher Jay, Michael Reese
April 15, 2020

Just dropped off for oil change at 4 PM and had ready by 8:30 the following morning . Great service always. Thanks to John & Tyler More

by Schaberjp
Recommend Dealer
Yes
Employees Worked With
John
August 16, 2019

service department is incompetent I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we More

by Fedup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
August 02, 2019

Excellent service I called needing to have service right away and Tyler fit me in on the same day without hesitation. No questions asked. That’s what you call good cu More

by Kppcx5@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler in Service at Ontario Mazda
Aug 07, 2019 -

West Herr Mazda of Canandaigua responded

Thank you for taking the time to write a great review! Glad that we could help you! Ontario Mazda.

November 27, 2018

Would not go anywhere else Passion with honesty, drives facts without hidden surprises, in this business (priceless), team IS legit, trusted and recommended, 5 deals in the book More

by Junior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service team is awesome as well for sure always accommodating to meet my specific needs, Joe Cordeiro, Christopher Jay
Nov 28, 2018 -

West Herr Mazda of Canandaigua responded

Thank you for the wonderful review and for being an Ontario Mazda customer!!

November 23, 2018

Experience with Ontario Mazda Dealership Purchased a Mazda 3 and had a fantastic experience with the service and help. The salesman were very cooperative and created a great affordable deal f More

by PFerreira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cordeiro, Christopher Jay
Nov 23, 2018 -

West Herr Mazda of Canandaigua responded

Thank you for the wonderful review and thank you for being an Ontario Mazda customer!

November 03, 2018

PLEASE DO NOT BUY OR LEASE FROM THIS DEALERSHIP! They lied from the moment I entered the door. Before I gave them a deposit I explicitly asked if the deposit was refundable, and their answer, "it abs More

by Barbara Millet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Cordeiro
Nov 03, 2018 -

West Herr Mazda of Canandaigua responded

Hello Barbara, A month and a half ago, you came into our dealership and did leave a $100 deposit for the vehicle. You also agreed to purchase the vehicle and set up a time for delivery the next day. We paid to have the vehicle cleaned and inspected for delivery. Your vehicle was ready to go that day, you agreed to, but you never showed up the day of delivery or called to say you weren't coming in or didn't want the vehicle anymore. Our staff had attempted to contact you numerous times and we didn't receive any communication back from you.

September 11, 2018

Poor experience Was a very poor experience after trying to resolve an issue with Joe. He wouldn’t even budge to sell me my old car back at any price after being unhap More

by JoelP38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Cordeiro, Christopher Jay
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