
West Herr Mazda of Canandaigua
Canandaigua , NY
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I did not have a good experience. And, If I was Jewish, I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the price for tires. More on that later...... I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer. While the tires were off, the service department took a video of the brakes -- a really cool service - and texted the video to my wife, who forwarded the video to me. The video, and mechanic's voiceover, showed an immediate need for front replacement of pads and rotors and 30% pad wear remaining on the rear. I called my normal mechanic for a price and then I called Ontario Mazda. I told them I could get pads/rotors for four wheels and put them on myself for about $175 or my mechanic could do it $300+, but in keeping with the same philosophy as with the tires, I asked Ontario Mazda for a competitive bid to leave it with them. The Service Manager countered that they were installing OEM parts and there was no way my mechanic could put OEM pads/rotors on four wheels for $300. I agreed that the parts were likely coming from AutoZone. The Service manager said he could put the pads and rotors for $398.00. I responded that $398 for front and back OEM pads and rotors was a good price and I asked if he could get all four done by noon because my wife had a an appointment at 1:00, they said yes. So I approved the work. At 11:00, my wife texted me that the dealer charged her $398 for the front pads and rotors only. The Service manager denied that we ever talked about all four wheels, even though I mentioned "front and back" or "four wheels" several times. The service manager claimed my wife approved the estimate - not true...she was never presented an estimate. They looked up the estimate which was apparently sent with the video, and confirmed that their data showed the video was "viewed" but the work was not "approved". I reminded them that I approved the $398 for front and back pads and rotors. The service manager, who said NOTHING when I asked if he could get all four wheels done before noon, claimed I never said "front and back" or "four wheels". I advised (cursed) that what they were doing was crooked and I wanted to speak to the manager (I know... Karen, right?) After going through the same argument with the manager of Ontario Mazda, he finally let on what was bothering him. Out of nowhere, he claimed I "Jewed" him out of $75 on the tire replacement. Not believing what I just heard, I asked him to repeat what he just said and he DID. Said I "Jewed" him out of money on the tire replacement. I warned him that he had no idea whether anyone on the other line was Jewish but that the remark was extremely offensive and anti-semitic. While I am not Jewish I still found it incredible that the manager of a large dealership in Canandaigua NY would use that type of discriminatory language in support of their practices. The obvious stereotype plays upon the presumption that "Jews are cheap" and I must be Jewish if I expected them to stick to the deal we agreed upon. Then, the Manager "offered" to remove the new pads and rotors on the front and replace them with the old pads and rotors, which they just claimed, and I agreed, were dangerous, and that I could get them done elsewhere. So, the dealer essentially calls a customer, who bought the vehicle at their dealership, a "cheap Jew" and then recommended that they make my wife's vehicle more dangerous after making it safer. I don't know whether it's CoVid or something else, but I am amazed that this is what passes for customer service these days. I will get the back brakes done and take available legal remedies in small claims court, which means they will have to spend $2000 or more on a lawyer to defend -- Dumb. Get your work done elsewhere. More
I just purchased my first Mazda. I went to Ontario Mazda and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying process was fairly painless and their first offer for the car plus trade-in was very close to my research number. I countered and they accepted. The pick up process went very smoothly and our salesman spent enough time with us so we had everything setup just right. We are very pleased with Ontario Mazda. More
I have been coming to Ontario Mazda with my vehicles since 2007 and always get great service.I have purchased 4 vehicles thru them and they are great to work with since 2007 and always get great service.I have purchased 4 vehicles thru them and they are great to work with More
service department is incompetent I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we dont see a problem." 10 bulbs later and 4 visits to dealership and they still haven't fixed the problem. Every Mazda forum states this is an issue with these cars. Mazda refuses to recognize it and recall it because it will cost them $$$. My wife scheduled an appointment and drove an hour to sit there for 3 hours to be told they don't have enough techs so they can't look at it that day. Then she has to come back 2 weeks later, sit there all day, and leave with a $157.67 bill to change a headlight bulb. I've called and tried to reason with them that they haven't fixed the car. And now the light is out again. "bring it back, we will run more tests, charge you more money." And to top it off, the service advisor tells me to put LED bulbs in as that's what he did for another customer and also his own vehicle and he ordered them off amazon because they don't carry them there. When asked why he didn't tell us that to begin with he had no answer other than we have to "follow a path"' aka soak the customer for as much as you can. They refuse to make things right even after wasting our time. Imagine if I had them come sit for appt. all day to be told to go home as I dont have people to cover your appt. would you come back? would you give them more of your hard earned money? Not me. I know how to change a light bulb and have done so many times on this car alone. They took advantage of my wifes lack of knowledge on subject. Also spoke to me as if I didin't understand how lights work. Told her "its fixed". now wont stand behind it. I will make sure to let everyone know about our experience there. More
Excellent service I called needing to have service right away and Tyler fit me in on the same day without hesitation. No questions asked. That’s what you call good cu I called needing to have service right away and Tyler fit me in on the same day without hesitation. No questions asked. That’s what you call good customer service! More
Would not go anywhere else Passion with honesty, drives facts without hidden surprises, in this business (priceless), team IS legit, trusted and recommended, 5 deals in the book Passion with honesty, drives facts without hidden surprises, in this business (priceless), team IS legit, trusted and recommended, 5 deals in the books no issues! More
Experience with Ontario Mazda Dealership Purchased a Mazda 3 and had a fantastic experience with the service and help. The salesman were very cooperative and created a great affordable deal f Purchased a Mazda 3 and had a fantastic experience with the service and help. The salesman were very cooperative and created a great affordable deal for me. Service is highly efficient when it comes to helping and giving guidance for the maintnece on my vehicle. I would recommend this place to anyone looking to a new/or used vehicle that is affordable. Previously visited two other Mazda dealerships and this had been my best experience. More
PLEASE DO NOT BUY OR LEASE FROM THIS DEALERSHIP! They lied from the moment I entered the door. Before I gave them a deposit I explicitly asked if the deposit was refundable, and their answer, "it abs They lied from the moment I entered the door. Before I gave them a deposit I explicitly asked if the deposit was refundable, and their answer, "it absolutely is 100% refundable!" In less than 16 hours I called to let them know I had changed my mind. Now, they refuse to refund the money. The money may seem inconsequential to some but it means a good deal to me. Dan Richards is the owner and it's incredibly sad that he runs his businesses with such questionable practices. I implore you to stay clear of this dealership. More
Poor experience Was a very poor experience after trying to resolve an issue with Joe. He wouldn’t even budge to sell me my old car back at any price after being unhap Was a very poor experience after trying to resolve an issue with Joe. He wouldn’t even budge to sell me my old car back at any price after being unhappy with new purchase. It’s a shame that people like this have no consideration for anybody but themselves and that he would toss aside his customer. Buyers beware! More