West Herr Mazda of Canandaigua

Pleasant service people at the counter. Work completed as requested. Made suggestions for upcoming items that would require service. Work completed as requested. Made suggestions for upcoming items that would require service. More

Very courteous and seemed well organized and gave patient with my obscure problem and while waiting for response from Mazda with my obscure problem and while waiting for response from Mazda More

I recently purchased a CX 50 from West Herr Mazda. From start to finish my experience could not have been better! When dealing with my salesperson, Abi, and the Manger Brian, they were professional, a From start to finish my experience could not have been better! When dealing with my salesperson, Abi, and the Manger Brian, they were professional, accommodating, kind and considerate. Abi explained all the car's features to me to help make the decision. I did not feel pressured in the least. In finishing up my transaction, the Customer Care Manager, Lydia could not have been nicer. For the past 5 years I have been coming to West Herr for car maintenance and have consistently received friendly, honest and skillful service. I love my new car and could not be happier. They are the best!! More

Excellent service personnel. Excellent technicians. Clean waiting area and rest rooms. Friendly, employees in every department. I wandered the sales floor and Chris explained the Excellent technicians. Clean waiting area and rest rooms. Friendly, employees in every department. I wandered the sales floor and Chris explained the new models’s features. More

I felt welcomed and valued. Purchasing a car can be stressful but West Herr was accommodating and made the process less overwhelming. Tyler Dailey took the time to make sure I Purchasing a car can be stressful but West Herr was accommodating and made the process less overwhelming. Tyler Dailey took the time to make sure I was comfortable and satisfied with everything. I love my car and am sure I will enjoy driving it. More

Way and above service for buying a new car! We live out of NY and needed to get a car for our daughter who just graduated from college and will live in NY. Tyler our salesman was awesome! Mo We live out of NY and needed to get a car for our daughter who just graduated from college and will live in NY. Tyler our salesman was awesome! Most of the deal was handled online AND Tyler picked up our daughter at the airport with her new car! I recommend highly! Mike More

Terrible customer service experience. My car is 4 years old and has 50000 miles on it. It needs a new engine due to a manufacturer defect that mazda is ignoring. There are several class a My car is 4 years old and has 50000 miles on it. It needs a new engine due to a manufacturer defect that mazda is ignoring. There are several class action lawsuits pending and potential recalls coming. West Herr hasn't done anything to assist me in resolving this problem. DO NOT GO THERE. More

The salesman was very accommodating. I did not feel pressured to buy. Happy with my car. I did not feel pressured to buy. Happy with my car. More

Professional,friendly,knowledgeable,kind,considerate, respectful, the best dealership I have ever dealt with.. a big thank you to Tarah and Don!!! respectful, the best dealership I have ever dealt with.. a big thank you to Tarah and Don!!! More

I was treated respectfully, service was prompt and comprehensive. Work was explained to my satisfaction and price for service was fair. I will continue using West Herr Mazda in Canandaigua. comprehensive. Work was explained to my satisfaction and price for service was fair. I will continue using West Herr Mazda in Canandaigua. More