West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

They gave a quote and stuck to it and gave a better caravan than what we expected will go back again for our next one.. Great service on the deal and had the van in one day . Great job . caravan than what we expected will go back again for our next one.. Great service on the deal and had the van in one day . Great job . More

Once my wife, Rosaria, informed me that one of her store managers at the OCB highly recommended sales consultant Mr. Andrew Guarino of Doan, I made a telephone call and an appointment. Each step of the managers at the OCB highly recommended sales consultant Mr. Andrew Guarino of Doan, I made a telephone call and an appointment. Each step of the way to signing a vehicle purchase agreement, I discovered that Andy, George, Adam, Hoang, John and General Manager Mike Dashner were doing every thing possible to assist Rosaria and I in locating the most suitable and affordable equipment modified vehicle for transport of our physically challenged 29 year old son, Carlo. Why have I given the high ratings? Each and every employee (whom I encountered) exemplified real professionalism and the spirit of sincere hospitality by striving to help provide my family with the equipment modified vehicle that Carlo and Rosaria needed. Please believe me, purchasing a new and affordable vehicle can be challenging. Purchasing a new and affordable vehicle that had to have specific and detailed equipment modifications that would be evaluated by not one but four outside agencies (Lifetime Assistance, Rochester Rehabilitation Center's DriveOn, Rochester Center for Independent Living and the DDSO) was extremely challenging. While there were those moments of unavoidable stress over the 7 day process (moments which can cause one anxiety), the Doan personnel supported my family and I as we all made our way through the equipment modified vehicle purchase procedure. Thank you for this opportunity to explain my extremely satisfied experience and THANK YOU DOAN. Dominick A. Zarcone, Carlo's father and Rosaria's husband More

John listened to our requirements and presented all possible alternatives. He worked diligently with us to present us with an acceptable vehicle and associated financing. His efforts resulted in a smo possible alternatives. He worked diligently with us to present us with an acceptable vehicle and associated financing. His efforts resulted in a smooth and uncomplicated purchase and delivery of a new car. More

My initial meeting with my sales rep was promising. He was courteous and polite. I had seen a 2012 Durango I was interested and I wanted to take it overnight. This was no problem. I was surprised howeve was courteous and polite. I had seen a 2012 Durango I was interested and I wanted to take it overnight. This was no problem. I was surprised however, that the Durango listed as new had over 5600 miles on it. I emailed the sales rep and asked if I would be within my budget of $500 a month at 72 months. He assured me I would be. When I came back, the numbers were not even close. I hope someone gets a good deal on that Durango, but it was not me. More

Great buying experience with Cory DeKruger my sales consultant. Cory was very honest, knowledgeable and helpful. His approach was very low pressure, he helped me buy a vehicle rather than trying to sel consultant. Cory was very honest, knowledgeable and helpful. His approach was very low pressure, he helped me buy a vehicle rather than trying to sell me a vehicle, his approach was appreciated. I ended up purchasing the 2012 Ram that I wanted at an extremely competitive price. George Grass in financing was also very friendly and helpful. I highly recommend this dealership. More

had a very wonderful experience dealing with steve and george.steve made us feel very at ease and didnt pressure us into anything,helped us out alot.will do business with them again..will recommend them t george.steve made us feel very at ease and didnt pressure us into anything,helped us out alot.will do business with them again..will recommend them to family and friends. More

I choose this dealership because of the great prices listed in their ad. I was able to look online and found the exact vehicle I wanted. John Schneider is the best salesman. We totally enjoyed our exper listed in their ad. I was able to look online and found the exact vehicle I wanted. John Schneider is the best salesman. We totally enjoyed our experience with him. He made everything easy and had all the correct paperwork ready to sign. We were in and out in no time and driving my new vehicle right out the door. Thanks John! We will definitely recommend you to our family and friends. More

Matt was very friendly and easy to work with. He was able to get me a good price for my Ford Escape and a lease payment I could easily afford. to get me a good price for my Ford Escape and a lease payment I could easily afford. More

Easiest car we ever bought. Very friendly and helpful. Mike Walace was very knowledgable and answered all our questions. Thanks for the all the help and advise. Mike Walace was very knowledgable and answered all our questions. Thanks for the all the help and advise. More

After some bumps in the road that was out of control of the dealership or myself I am quite pleased with my purchase. Jeff Wright: He is genuine, hard working, helpful and tries to get you the best deal the dealership or myself I am quite pleased with my purchase. Jeff Wright: He is genuine, hard working, helpful and tries to get you the best deal. John Frase: Very professional, courteous, explains terms well, and helpful. I plan to get all of my services done at Doan. The tires for life program is a great added feature to your car buying and can really save you money over the life of the car. After the sale: I had one issue with my "new" used car and called the very day I drove off the lot. Jeff handled the situation promptly and with ease. I even get a loaner car to use while my very minor issue is being resolved. Now that's what I call great customer service. I would recommend Jeff as your salesman and John as your finance guy. Both are very customer friendly. I think that you will find once you get your car home that you'll be pleased not only with your choice in vehicle but also choice in dealerships. I am pleased and happy! :) *minor issue taken care of promptly and hassle free. This is truly a fantastic dealership. Highly recommend! :) More