West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Anthony C. "2016 Jeep Wrangler" I have stopped by Doan Dodge several times over the last couple months with questions about purchasing a Jeep Wrangler. Steve Vieira took time to an I have stopped by Doan Dodge several times over the last couple months with questions about purchasing a Jeep Wrangler. Steve Vieira took time to answer my questions whether it was that day or through phone calls, email or text message. When I finally decided to make the purchase he did everything possible to make sure that the Jeep Wrangler had everything I was looking for. This was the third vehicle that I have purchased through Steve. With each purchase I have felt that Steve truly cares about his customers and I respect his honesty. I picked up my Jeep Wrangler on 4/22/16 and it was quick and painless. Love the vehicle and my wife agrees! Thank you, Steve. More

2015 Dodge Durango Citadel Hemi V8 Doan Chrysler Jeep was very professional and smooth to deal with on my Durango. The salesman ( Hoang Levin) handled the sale and trade with no problem Doan Chrysler Jeep was very professional and smooth to deal with on my Durango. The salesman ( Hoang Levin) handled the sale and trade with no problems and in just a few hours. I could not find a Hemi Durango in the Syracuse Area that I wanted or would fit my needs. I had to drive to Doan in Rochester, to get what I wanted, and glad I did. I highly recommend Doan Chrysler Jeep. Bruce More

Don't keep their word I went in for the heck of it to see what was available and to see what my truck would be worth. I gave them a check that was going to be held (NOT CA I went in for the heck of it to see what was available and to see what my truck would be worth. I gave them a check that was going to be held (NOT CASHED) just as a promise if I decided to purchase the vehicle if we come up with a good deal. After consideration, I decided that I did not want to buy new car from Doan and asked my sales man Mike to please rip up my check in which he proceeded to tell me that they already cashed my check (less than 24 hours) Not acceptable at all. It is now April 21 and I am still waiting for them to refund my money. I wrote the check on March 30. The sales man said that the manager Brandon was responsible for this. I am way beyond upset! I have called and all they tell me is that they want me to send them a copy to prove that the check was cashed. They know the check was cashed. They deposited it. This is not the way to do business. I do not recommend this company at all. Way to many better dealerships out there that don't do business this way. Shop around if your smart More

Used car purchase 100% satisfied , love the car, John was great to work with. Great car for a great price. Would go back again. I highly recommend Doan Dodge. 100% satisfied , love the car, John was great to work with. Great car for a great price. Would go back again. I highly recommend Doan Dodge. More

my son bought a car through your car dealer My son and I were very pleased with the service from Michael Huynh at your Doan dealership this week when we purchase the car . Mr. Huynh helped us wi My son and I were very pleased with the service from Michael Huynh at your Doan dealership this week when we purchase the car . Mr. Huynh helped us with look at what was a good deal for my son and a payment plan that would be affordable for him too. I would recommend your dealership to my friends and family . Once again my son and I were very please with all the help that we got when looking for a car for him. Ms. Kathy Carter More

Salesman of the Year I would recommend Hoang to anyone looking for a car. He made the process fast and easy. I'm very busy and have spent many unnecessary hours in a car I would recommend Hoang to anyone looking for a car. He made the process fast and easy. I'm very busy and have spent many unnecessary hours in a car dealership and that didn't happen here. I would send the ones I love to Hoang. Keep him here for when I am ready to trade in or I may have to go to another dealership to follow him! More

Well taken care of We recently purchased a 2014 Dodge Avenger from Doan. Mike Huynh was our salesman and did a wonderful job listening to us and directing us to a car t We recently purchased a 2014 Dodge Avenger from Doan. Mike Huynh was our salesman and did a wonderful job listening to us and directing us to a car that met our needs. Purchasing a vehicle is not something we look forward to - Mr. Huynh made it a pleasant experience for us. We give him five stars! We definitely will keep Doan in mind the next time we are ready to purchase a vehicle! More

Painless car buying!!! We did a lot of online research and visited several dealerships. We saw the vehicle we wanted and drove an hour to Doan on a Sunday afternoon. We we We did a lot of online research and visited several dealerships. We saw the vehicle we wanted and drove an hour to Doan on a Sunday afternoon. We were greeted by Steve Stonehouse and we test drove and decided to buy within a few minutes. He was knowledgeable, friendly and not pushy. He addressed all we discussed and went above our expectations. We highly recommend Steve and will return to Doan for another vehicle. More

Above and Beyond! I recently had the pleasure of having Doug - Sammy assist me with getting the Exact car i was looking for. I am not the easiest customer (i'm positi I recently had the pleasure of having Doug - Sammy assist me with getting the Exact car i was looking for. I am not the easiest customer (i'm positive of this) but not once did doug ever lose patience and give up on me! i originally was looking for a used Jeep...Doug did his research and made me realize i can have a brand new 2016 jeep patriot sport for LESS than if i purchased used!!! (rebates) I have poor credit and Doug made sure i received a fair rate. Each time i went to there dealership doors were held open for me and smiles were everywhere. I have never experienced such polite,happy, and knowledgable employess ever at a car dealership! The staff is very very well educated as to what they are selling and will provide you with outstanding customer experience! This was my second time buying a jeep and doug did ABSOLUTELY ALL THE WORK FOR ME!!! I was given double on my trade in. compared to what all other dealers were trying to offer me. I cannot believe how smooth the whole thing went. questions were answered in minutes...not hours or days. If you hate cheesey fake salemen than you need to ask for Doug Catlin. You will not regret it! thanks for all your help! ~EThomson~ More

EXCELLENT SALES AND SERVICE ONE OF THE BIGGEST DODGE DEALERS I can not say enough good things about this dealership .They sold my husband a brand new truck and i was just looking and ended up trading in buying a I can not say enough good things about this dealership .They sold my husband a brand new truck and i was just looking and ended up trading in buying a brand new vehicle also. We drove 5 hours to go here and they knew it was a long trip so they offered to meet me half way to deliver my vehicle.We bought both vehicles from the sales person John DiMartino. I would highly recommend anyone to go to this guy. Very professional and did everything possible to make the deal happen.The finance mgr .Sammy was also very helpful to try to get a bank to help me out as I had roll over .I just can't say enough about this dealership. I would definitely return to buy again and Im also telling and my friends about them.thank you so much DOAN DODGE. More