West Herr BMW of Buffalo

West Herr BMW sold me a lemon. I had it inspected at a West Herr Audi shop after I noticed it was rattling and banging as I went over bumps. It spent over a week there. The Audi s I had it inspected at a West Herr Audi shop after I noticed it was rattling and banging as I went over bumps. It spent over a week there. The Audi shop was frustrated because the BMW dealership was not returning calls regarding what they would pay for. WH BMW covered two items mandated by NY lemon law and that was all. After I put an additional $1300 to fix a very obvious exhaust rattle, I then contacted my lawyer, threatened to go to management etc, After raising that stink, I was promised a credit toward a new car, equal to what I paid for that Audi, $33k plus a credit for the repairs I put in it.. So with my next selection, I went up in price, $36K, as a token of gratitude, came way across town in traffic to close the deal they promised, and they bait and switched me to the tune of three grand less for my trade. Ultimately I just chose to pay and be rid of the place, The car I purchased will be serviced outside West Herr (Audi service was not trustworthy and a bad experience as well). To me West Herr BMW's used car sales people turned out to be money grubbing liars who may sell you an unsafe used car they did not inspect thoroughly. One would not expect that when purchasing a high end used car from a premium car (BMW) dealer. I guess that works for them; never for me again.. More

Kyle and the Mini service team are the best ever! Won’t go anywhere else! Won’t go anywhere else! More

excellent service advisor with a drive to meet the customers needs and deliver on promises made customers needs and deliver on promises made More

The entire staff was wonderful. Everyone was extremely professional. Craig was amazing kept me in the loop on what was going on. My whole experience was great. Everyone was extremely professional. Craig was amazing kept me in the loop on what was going on. My whole experience was great. More

Outstanding is the best I can describe my recent unanticipated service at BMW of Buffalo. A manufacturing electrical short in the AWD system. Provided a loaner car and resolved a rather complicate unanticipated service at BMW of Buffalo. A manufacturing electrical short in the AWD system. Provided a loaner car and resolved a rather complicated repair perfectly. More

Seamless from start to finish! Was treated with respect and not pressured in any way. Love the new car! Was treated with respect and not pressured in any way. Love the new car! More

Awesome service and staff! Everyone was courteous and kind and super quick! Job well done Brett! Everyone was courteous and kind and super quick! Job well done Brett! More

Very Professional, efficient, courteous, friendly, excellent communication skills polite, provide top quality service and great hospitality. excellent communication skills polite, provide top quality service and great hospitality. More

The service was great and everyone was nice. I only gave 4 stars because I had to wait over 4 weeks for an oil change appointment I only gave 4 stars because I had to wait over 4 weeks for an oil change appointment More

Friendly, great service and waged my vehicle spotless. Overall, excellent service from the minute they greeted me Overall, excellent service from the minute they greeted me More