West Herr BMW of Buffalo

Annmarie Basile was the best auto sales rep we have ever dealt with. She was friendly,efficient and helpful. dealt with. She was friendly,efficient and helpful. More

Very good service. Convenient. Fast, pleasant. Key drop. Well informed when car was done. Open hour is good. Convenient. Fast, pleasant. Key drop. Well informed when car was done. Open hour is good. More

Great service ! The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at l The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at least 48 hours. More

Easy to schedule and quick to get my car in and finish. Top notch service! Top notch service! More

The team at West Herr continues to shine in the buffalo market. Way to go and am impressed with everyone at the BMW dealership on Main and Transit. Thank you to Doug and Tate! market. Way to go and am impressed with everyone at the BMW dealership on Main and Transit. Thank you to Doug and Tate! More

Great experience - got a new vehicle in December and too it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. A huge improvement from when west herr first took over towne More

Professional, friendly and dedicated staff, that do fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. More

Ann Marie and Adam genius department and Max Riach in service all 100% outstanding servixe service all 100% outstanding servixe More

Service is great ! Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting on the 8:30 pick up. Had I known it would be later I would have chosen a different Day. Call center has no idea what is actually happening at the dealership. This needs to be fixed. More

Very pleased with service. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. More