West Herr BMW of Buffalo

This is my fourth BMW from this dealership and the first time I’ve needed extended service. My car is 4 years old with 18,000 miles. The power supply warning light came on out of no where…. I immediately ca time I’ve needed extended service. My car is 4 years old with 18,000 miles. The power supply warning light came on out of no where…. I immediately called and was told to bring it in for service. Initially the service rep thought it might be the battery which he informed me would not be covered by the extended warranty I purchased when I bought out my lease. After completing the diagnostic analysis he told me it was the alternator and it also is not covered by the extended warranty. I mentioned that I researched online the average life and mileage for the alternator which is 7 years and between 80,000 and 150,000 miles. He told me BMW’s rule is 4 years and 50,000 miles. So because my car is 4 years and 4 weeks old it is out of warranty. When I asked about “good will” after he talked to his manager I was told they would need to keep the car and do more analysis on the battery, need to remove the new alternator, put the old one back in and assess. I mentioned he told me they checked the battery during the original diagnostic assessment and he said it was fine. Then he suggested that I jump started the battery and that could damage the alternator. I was highly insulted by this unfounded accusation. I am a single woman that came directly to the dealer when I saw a warning on the dash. I rely on the dealership to maintain my car. He claimed that the “good will” assessment could take weeks and may not be favorable. He did point out they were giving me a $100 loyalty discount! So long story short I paid the $2,600. I am very disappointed in how this was handled and how I was treated. I really thought BMW could have done more. I’m not suggesting there would be no charge but something more than $100 discount. This experience is leaving me to question my loyalty to BMW. More

Great salesperson no pressure at all Easy to work with A good experience Love the car with A good experience Love the car More

Amazing service! ! Brought my car in for maintenance and they were so detailed and thorough! Thank you for providing incredible service! ! Brought my car in for maintenance and they were so detailed and thorough! Thank you for providing incredible service! More

Marcy was a great salesman, listened to what I wanted and didnt try to force anything on me. The finance worker helped me get what I wanted and into the price range I needed to make this work. And Heide the didnt try to force anything on me. The finance worker helped me get what I wanted and into the price range I needed to make this work. And Heide the customer experience associate was phenomenal and made sure I was happy with my purchase and had all my questions answered. More

Craig was excellent, courteous and responsive, car history was accessible and diagnostics comprehensive, thanks for the half tank of gas history was accessible and diagnostics comprehensive, thanks for the half tank of gas More

Very helpful and courteous! Came in with a slow leak and they fixed everything in a timely manner. Came in with a slow leak and they fixed everything in a timely manner. More

Prompt, efficient and considerate. Assisted with all of the technical issues. Responsive and informative. lots of stairs to climb. I imagine that is a challenge for many people. Assisted with all of the technical issues. Responsive and informative. lots of stairs to climb. I imagine that is a challenge for many people. More

Dave and Tate were both amazing. I love all of the service writers too! Thanks again BMW of Buffalo. I love all of the service writers too! Thanks again BMW of Buffalo. More

Max Roach is amazing! He communicated and kept me updated with status of my vehicle. Max is a great asset to WestHerr amd BMW!!! his great efforts should not go unnoticed. He communicated and kept me updated with status of my vehicle. Max is a great asset to WestHerr amd BMW!!! his great efforts should not go unnoticed. More

Efficient and accommodating and easy to work with . Will refer all friends and family to this dealership! Will refer all friends and family to this dealership! More