West Herr BMW of Buffalo

I had the pleasure of working with Doug Rosen at BMW Buffalo. Doug was a fantastic sales advisor and helped get me an awesome deal on a CPO BMW. I called Doug from another state and he was very respo Buffalo. Doug was a fantastic sales advisor and helped get me an awesome deal on a CPO BMW. I called Doug from another state and he was very responsive and proactive. He followed up and insured all my questions were answered. I highly recommend Doug, give him a call for new or used BMW. More

Service was excellent. They took very good care of my 1998 M3. Definitely recommend. 4 wheel alignment, riding smooth now. They took very good care of my 1998 M3. Definitely recommend. 4 wheel alignment, riding smooth now. More

I was reminded that the yearly inspection and maintenance for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely mann for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely manner. I was even asked if I wanted a car wash. Very thoughtful..!!!! More

Recently (9/10/24) completed our second X3 lease with Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, while centering his focus on customer satisfaction. Great communication and follow up. More

Good service but screwed up registration. Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer More

Great Service! James Kiera is awesome to work with as well as others who've serviced my BMW. James Kiera is awesome to work with as well as others who've serviced my BMW. More

Overall my raring for BMW Buffalo is 8 out of 10. Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for t Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for that alone), extended warranty, APR, and I love that they are now part of the West Herr Family. It's all about negotiation. Know what you can afford and know your credit score, The finance person is seasoned, knowledgeable, and a super nice guy. Do your homework before going in so you don't waste your time or the sales people. More

Service was completed promptly and courteously. Vehicle was washed and cleaned. Very satisfied as always. Vehicle was washed and cleaned. Very satisfied as always. More

Went out of their way today to help me. Very courteous and accommodating. Appreciated the extra effort Very courteous and accommodating. Appreciated the extra effort More

Service was what was required. Was done in a timely manner . Went over and beond Was done in a timely manner . Went over and beond More