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West Herr BMW of Buffalo
Williamsville, NY
252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 252 reviews
September 11, 2024
Recently (9/10/24) completed our second X3 lease with Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, while centering his focus on customer satisfaction. Great communication and follow up. More
by laurie
Employees Worked With
Doug Rosen, Sam Saladino Tate Colville
September 07, 2024
Good service but screwed up registration. Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer More
by Wjbsinuscenter
Employees Worked With
Mark Carrow
September 01, 2024
Overall my raring for BMW Buffalo is 8 out of 10. Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for t Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for that alone), extended warranty, APR, and I love that they are now part of the West Herr Family. It's all about negotiation. Know what you can afford and know your credit score, The finance person is seasoned, knowledgeable, and a super nice guy. Do your homework before going in so you don't waste your time or the sales people. More
by kristy.vaughn3
Employees Worked With
Monica, sales; Steve, finance; Michael, Sales mgr, Mark Carrow
June 13, 2024
Repair work was done to my complete satisfaction although the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no o the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no one else called me thus delaying the repair time an extra day. That to me is totally unacceptable. You don’t delay simply because someone isn’t at work. I don’t know if I’ll be bringing in my car for further repairs unless closer to home repair shops can’t handle my problem. This was the case this time. I had to have it done at your dealership. Great dealership but tooooooo far away to get to unless I have no other choice AND no one called me with updates as the work progressed. More
by Nicolo
Employees Worked With
Jim ?
