West Herr BMW of Buffalo

Experience was amazing, shout out to Bryan for helping me with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. More

Austin was so great to deal with and service was straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my se straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my service agent. More

I am very thankful that you took control of my issue and helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop going to Rochester for help with my BMW More

The property is modern,clean,and we'll situated. The staff ,including sales As well as service personnel, is accommodating and Knowledgeable! The staff ,including sales As well as service personnel, is accommodating and Knowledgeable! More

Their service and attention to detail is exceptional. They are very helpful and make every effort to make sure everything is done correctly and taken care of. They are extremely knowledgeable. They are very helpful and make every effort to make sure everything is done correctly and taken care of. They are extremely knowledgeable. More

James got me right in and was extremely professional and polite! Beyond happy with my service provided by Jim. polite! Beyond happy with my service provided by Jim. More

I ordered a 2023 BMW X6 it was a great experience. Annmarie Basile was my sales person she walked me through the whole process and it was fast and easy. she was very kind and thorough throughout the w Annmarie Basile was my sales person she walked me through the whole process and it was fast and easy. she was very kind and thorough throughout the whole process. So many thanks to her. Also, Ting Zheng was very knowledgeable and helpful with explaining what all the vehicle can do. Overall, I had a great experience More

did not have a loaner as promised, notified 7:30 pm through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off a through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off and pick up at my home. I did not wish to put it off and reschedule, because I felt an airbag recall was important! BMW did not fix the recall that it was brought in for - and never told me! I read it on the invoice and had to call twice to get ahold of service advisor who said 'yeah, we are still waiting on BMW to approve the replacement of air bags - when asked 'why didin't you at least tell me, his response was, 'that's why I wrote it in there' - I told him you just don't get it do you...POOR service, he said oh yeah, I do get it, sorry. More

I had an emergency tire issue and they took me right away as a walk in. The service center from start to finish is always very welcoming and friendly. as a walk in. The service center from start to finish is always very welcoming and friendly. More