West Herr BMW of Buffalo

It was a pleasure working with Dennis. His communication was wonderful. He answered all my questions quickly and went above and beyond for us. His communication was wonderful. He answered all my questions quickly and went above and beyond for us. More

Vehicle is outstanding, and the sales staff were a pleasure to work with. Very pleased with the process. pleasure to work with. Very pleased with the process. More

Always a pleasure to do business with this dealership. Everyone is very professional and does their job well. Service with a smile. Everyone is very professional and does their job well. Service with a smile. More

So the change occurred about three months ago from Towne BMW to BMW of Buffalo, now a West Herr dealership. Not knowing what to expect, I can say they service exceeding my expectation in every respect. BMW to BMW of Buffalo, now a West Herr dealership. Not knowing what to expect, I can say they service exceeding my expectation in every respect. More

Staff was courteous, friendly and professional. Service was easy to schedule. Vehicle was ready at a convenient time. Service was easy to schedule. Vehicle was ready at a convenient time. More

Excellent service from intake with Austin to check out. Austin gave details on time to complete my service, answered all questions and had excellent customer care. Wait area was very clean and comfortable Austin gave details on time to complete my service, answered all questions and had excellent customer care. Wait area was very clean and comfortable. Thank you BMW! More

Byran is the king if you are buying a new car answer all of my questions and more the car is exactly what i wanted. good job Byran love the car. of my questions and more the car is exactly what i wanted. good job Byran love the car. More

Car was cleaned and detailed and it drives amazing. Thanks for everything and appreciate the support. Thanks for everything and appreciate the support. More

Mac was exceptional. Above and beyond. He was also so friendly. I had a very positive experience! Above and beyond. He was also so friendly. I had a very positive experience! More

The service management at this location is the best, especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact t especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact their customer satisfaction. I feel comfortable knowing these two guys are still fighting hard and working hard for the average customers, especially during these financial tough times. Great communication, honesty, and integrity. Definitely look forward to you again on my next appointment. Keep up the great work guys! More