West Herr BMW of Buffalo

Staff was courteous, friendly and professional. Service was easy to schedule. Vehicle was ready at a convenient time. Service was easy to schedule. Vehicle was ready at a convenient time. More

Excellent service from intake with Austin to check out. Austin gave details on time to complete my service, answered all questions and had excellent customer care. Wait area was very clean and comfortable Austin gave details on time to complete my service, answered all questions and had excellent customer care. Wait area was very clean and comfortable. Thank you BMW! More

Byran is the king if you are buying a new car answer all of my questions and more the car is exactly what i wanted. good job Byran love the car. of my questions and more the car is exactly what i wanted. good job Byran love the car. More

Car was cleaned and detailed and it drives amazing. Thanks for everything and appreciate the support. Thanks for everything and appreciate the support. More

Mac was exceptional. Above and beyond. He was also so friendly. I had a very positive experience! Above and beyond. He was also so friendly. I had a very positive experience! More

The service management at this location is the best, especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact t especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact their customer satisfaction. I feel comfortable knowing these two guys are still fighting hard and working hard for the average customers, especially during these financial tough times. Great communication, honesty, and integrity. Definitely look forward to you again on my next appointment. Keep up the great work guys! More

Needed a new remote battery. Within 3 minutes I was on my way with a new battery. Great experience Within 3 minutes I was on my way with a new battery. Great experience More

Great experience all around! Dennis was helpful and informative! Adam was a big help with the tech Dennis was helpful and informative! Adam was a big help with the tech More

Excellent staff and a pleasure to do business with. Will buy from again. First class dealer. Will buy from again. First class dealer. More

This dealership was great! Austin was professional and very nice, and handled all my service needs. He was able to put me in a loaner vehicle. I was able to handle all my erran Austin was professional and very nice, and handled all my service needs. He was able to put me in a loaner vehicle. I was able to handle all my errands on my only day off. I would recommend them and will definitely go back for all my future service requirements! More