West Herr BMW of Buffalo

did not have a loaner as promised, notified 7:30 pm through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off a through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off and pick up at my home. I did not wish to put it off and reschedule, because I felt an airbag recall was important! BMW did not fix the recall that it was brought in for - and never told me! I read it on the invoice and had to call twice to get ahold of service advisor who said 'yeah, we are still waiting on BMW to approve the replacement of air bags - when asked 'why didin't you at least tell me, his response was, 'that's why I wrote it in there' - I told him you just don't get it do you...POOR service, he said oh yeah, I do get it, sorry. More

I had an emergency tire issue and they took me right away as a walk in. The service center from start to finish is always very welcoming and friendly. as a walk in. The service center from start to finish is always very welcoming and friendly. More

I ordered a 2023 BMW X6 it was a great experience. Annmarie Basile was my sales person she walked me through the whole process and it was fast and easy. she was very kind and thorough throughout the w Annmarie Basile was my sales person she walked me through the whole process and it was fast and easy. she was very kind and thorough throughout the whole process. So many thanks to her. Also, Ting Zheng was very knowledgeable and helpful with explaining what all the vehicle can do. Overall, I had a great experience More

Great experience working with the team, very personalized experience and did not feel pressure to purchase experience and did not feel pressure to purchase More

Been dealing with them since 2015 and overall have been very satisfied with all facets of their operations. very satisfied with all facets of their operations. More

Nice people, good service that is done in the time they promise. Comfy waiting area too. I’m always pleased with the work. promise. Comfy waiting area too. I’m always pleased with the work. More

It was a pleasure working with Dennis. His communication was wonderful. He answered all my questions quickly and went above and beyond for us. His communication was wonderful. He answered all my questions quickly and went above and beyond for us. More

Vehicle is outstanding, and the sales staff were a pleasure to work with. Very pleased with the process. pleasure to work with. Very pleased with the process. More

Always a pleasure to do business with this dealership. Everyone is very professional and does their job well. Service with a smile. Everyone is very professional and does their job well. Service with a smile. More

So the change occurred about three months ago from Towne BMW to BMW of Buffalo, now a West Herr dealership. Not knowing what to expect, I can say they service exceeding my expectation in every respect. BMW to BMW of Buffalo, now a West Herr dealership. Not knowing what to expect, I can say they service exceeding my expectation in every respect. More