West Herr BMW of Buffalo

Max was fantastic. Very fast and efficient. Great to deal with. Everything went very smoothly Very fast and efficient. Great to deal with. Everything went very smoothly More

Very pleasant people. Speedy service. But the chairs in the waiting area are way too deep for people like me that are only 5 feet tall. Speedy service. But the chairs in the waiting area are way too deep for people like me that are only 5 feet tall. More

Service was very professional & friendly. Did not try to sell anything additional to the service. Did not try to sell anything additional to the service. More

BMW Buffalo is amazing and very accommodating . Thank you James for the personal concierge treatment. Highly recommend Thank you James for the personal concierge treatment. Highly recommend More

My experience with this dealership has always been excellent. Always very helpful, patient, most of all friendly, comfortable atmosphere, no pressure. My salesman Alan is great and assistant Heidi t excellent. Always very helpful, patient, most of all friendly, comfortable atmosphere, no pressure. My salesman Alan is great and assistant Heidi the best! More

I recently had the battery on my 2019 Mini replaced at West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was completed. It was done timely, and without any issues. More

Provided a totally satisfying experience that exceeded my expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just go expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just gonna say More

Last December, I was at the service center for the same issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant inf issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant information. It was unclear whether he was genuinely concerned or not. Allison demonstrated exceptional customer service by attentively listening to my concerns regarding my car. She effectively communicated the details of my issue to the mechanic and conducted an investigation into the underlying problems. By providing a thorough explanation of the noise emanating from my vehicle, she assured me that the mechanic had identified and resolved the issue. Her confidence in the resolution was reassuring, and she also offered to contact her should the problem persist. Thanks Allison. Your professionalism is truly commendable. I appreciate your efforts. More

Excellent service, knowledgeable and Pleasant. The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff More

The Mini service department at West Herr is excellent! The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team to this day. It runs like a top and is well cared for by the techs. We enjoy and appreciate the the team's love and appreciation for Mini's. They get it! Vroom Vroom! More