West Herr BMW of Buffalo

Andy was amazing! He was patient and stuck with me for a year until I found what I wanted. Great service! He was patient and stuck with me for a year until I found what I wanted. Great service! More

James was extremely professional and helpful. It was a pleasure working with him. It good to finally see Buffalo BMW improving it customer experience. It was a pleasure working with him. It good to finally see Buffalo BMW improving it customer experience. More

I went to service his name was Kyle omg he took such good care of me . He made my appointment I’m from a whole different city so he had a loaner waiting for me just in case so I would not be late . Gave me a care of me . He made my appointment I’m from a whole different city so he had a loaner waiting for me just in case so I would not be late . Gave me an early inspection, oil change still took care of my original service problem and changed my windshield wipers . My husband had trouble walking he got us to both doors and was there with me ready to assist (NOT ALL YOUNG PEOPLE ARE BAD THIS YOUNG MANS MOM DID A GREAT JOB ) I WILL BE COMING TO HIM ONLY VERY RESPECTFUL YOUNG MAN More

Adam the service manager and the whole service team at bmw of buffalo are great to work with...very knowledgeable and courteous. Very easy to make appointments and the work is always done in a timely and bmw of buffalo are great to work with...very knowledgeable and courteous. Very easy to make appointments and the work is always done in a timely and professional manner. I would highly recommend them to anyone who needs quality work done on their bmw! More

Thanks for replacing the filter, the work was completed on time and also professionally handled by James at the service desk. on time and also professionally handled by James at the service desk. More

I had the pleasure of working with Doug Rosen at BMW Buffalo. Doug was a fantastic sales advisor and helped get me an awesome deal on a CPO BMW. I called Doug from another state and he was very respo Buffalo. Doug was a fantastic sales advisor and helped get me an awesome deal on a CPO BMW. I called Doug from another state and he was very responsive and proactive. He followed up and insured all my questions were answered. I highly recommend Doug, give him a call for new or used BMW. More

Service was excellent. They took very good care of my 1998 M3. Definitely recommend. 4 wheel alignment, riding smooth now. They took very good care of my 1998 M3. Definitely recommend. 4 wheel alignment, riding smooth now. More

I was reminded that the yearly inspection and maintenance for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely mann for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely manner. I was even asked if I wanted a car wash. Very thoughtful..!!!! More

Recently (9/10/24) completed our second X3 lease with Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, while centering his focus on customer satisfaction. Great communication and follow up. More