West Herr BMW of Buffalo

Very good quick and efficient service writer explained all that was to be done very knowledgeable all that was to be done very knowledgeable More

Kirsten was a fantastic advisor. She took care of my vehicle and was very friendly! She took care of my vehicle and was very friendly! More

Awesome customer service from Adam O. , James K. , Kirsten ,Debby Andy,and BMW technical staff! , James K. , Kirsten ,Debby Andy,and BMW technical staff! More

Courteous friendly helpful clean quick to get you in your scheduled time provide shuttle on time your scheduled time provide shuttle on time More

Jason went above and beyond for me. My car required a lot of service and it was able to be mostly covered under warranty. I was very pleased. My car required a lot of service and it was able to be mostly covered under warranty. I was very pleased. More

Friendly atmosphere. The staff is very knowledgeable and their mission is to make your visit pleasant. The staff is very knowledgeable and their mission is to make your visit pleasant. More

Jason was wonderful, however, given the hour-ish I was in the waiting room, only two people walked by and acknowledged me by saying good morning. Everyone else was too busy on their cell phones or avoiding e the waiting room, only two people walked by and acknowledged me by saying good morning. Everyone else was too busy on their cell phones or avoiding eye contact. It’s disappointing that not even the men who work in the financial offices near the waiting area are even friendly, kind of initiate any conversation. I call it the west herr effect. Unfortunately the dealership has changed ownership since I leased my vehicle and I was happier with the prior ownership. West herr is not a conglomerate I would ever choose to do business with, and now I’m forced to finish the lease out with a company that I don’t support, like or value. West Herr should seriously consider the direction of their company, the people they are hiring and the friendliness of the atmosphere they have created. I don’t feel valued, or part of a family, through west herr or BMW. I challenge the dealership and new ownership to make me feel valued, heard and important. It has taken a turn for the worse. I likely will not do business with them going forward. To Jason, my tech, Adam, a sales guy from upstairs that stopped to talk to me, I appreciate you both. I can be reached at (516) 398-6646 to discuss this further. More

Jason in Service is always super thorough and takes care of all my concerns. I’ve been to several BMW dealers between different states and my experience here has been top notch! of all my concerns. I’ve been to several BMW dealers between different states and my experience here has been top notch! More

Great genuine service and attention Been a longstanding customer and loyalty comes easy when cared for well customer and loyalty comes easy when cared for well More

Enjoyed my interaction with Corey and especially John who was extremely knowledgeable in guiding me through settings had some good laughs during my stay also didn’t feel any pressure from Sam going through f was extremely knowledgeable in guiding me through settings had some good laughs during my stay also didn’t feel any pressure from Sam going through finances all in all 5 stars all around More