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West Herr BMW of Buffalo
Williamsville, NY
289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 289 reviews
August 26, 2023
Wow, BMW of Buffalo is still as amazing as ever! They’ve been servicing my BMWs since 2005, they always exceed my expectations, look no further! They’ve been servicing my BMWs since 2005, they always exceed my expectations, look no further! More
by Robert
Employees Worked With
Austin & James in service are Rock Stars!, Mark Carrow
August 26, 2023
This is my first experience at the new dealership. While Brett and Sam are stellar as always, and the work was done satisfactorily, the no longer solely Mini environment is definitely a step down. T While Brett and Sam are stellar as always, and the work was done satisfactorily, the no longer solely Mini environment is definitely a step down. The space is loud, the parking is convoluted, and the energy is overwhelming. It would be better to have a more clearly defined Mini space with a true Mini vibe. BMW may own the Mini product but not the Mini soul. . More
by jenny
Employees Worked With
Did not interact.
August 24, 2023
Great service every time and wonderful service team in general it’s always very easy to schedule an appointment. Staff are quite knowledgeable and my vehicle is always ready when they say it will be. general it’s always very easy to schedule an appointment. Staff are quite knowledgeable and my vehicle is always ready when they say it will be. More
by Richard
Employees Worked With
Mark Carrow
August 22, 2023
Dealer appointment scheduled was easy and time frame to appointment was reasonable. Dealer shuttle was fine. Service and time needed for oil change was also reasonable. Extras were exemplary. Thank you appointment was reasonable. Dealer shuttle was fine. Service and time needed for oil change was also reasonable. Extras were exemplary. Thank you Max, and your team for a good experience. More
by MICHAEL
Employees Worked With
Max Roach
August 11, 2023
First time here after many times that it was owned by Towne group. Hugh disappointment with the service attitude of the service writer Austin. I needed a shuttle ride home after leaving my car for the Towne group. Hugh disappointment with the service attitude of the service writer Austin. I needed a shuttle ride home after leaving my car for the day. Austin called me at about 3pm to tell me what the mechanic found on the car and he said he would call me when the car was ready for pick up. Austin never called me Bach so I looked up service hrs and saw they closed at 5 pm and it was 4 pm already. I called and spoke with Austin to inquire about shuttle service and he told me the drivers leave at 3:30 to 4 pm and no one was available to pick me up so I could get my car that I was never told was finished. Austin then told me I would have to find a ride myself to get my car or wait until the next day to get a shuttle ride. I asked him if a person was at work until 5 pm and needed a ride back to the dealer then what would be done about that? No answer. I asked him if a person needs shuttle service in the morning why would the service writter not ask the customer if he/she would need shuttle service in the afternoon? Austin told me that I should have told him what my needs were and it was not his fault I did not have a ride back to pick up my car. I asked if someone was st the dealer to pick me and Austin said no. I then asked to speak to the service mgr or the general mgr and Austin told me they would tell me the same thing. Well a mgr was spoken with and there was a shuttle drive still on premises that Austin said he was unaware of. I said would you not as a service writer want to have your shuttle drivers communicate their whereabouts to you at all times? So over the phone I gave Austin my home address three times and he still asked again…obviously he was not listening to what I said to him again. Anyway not happy with my fist encounter with West-Herr BMW and someone in authority needs to train their staff that deals directly with the customer better and try to instill good listening, good problem solving techniques, and phone follow up. If you tell a customer you will do something for them then do it! More
by Caninek9
Employees Worked With
Austin 👎🏻. Peter 👍🏻 👏🏻
August 10, 2023
Austin @ BMW service was very helpful. He took the time to answer my questions and look into my concerns. I. am pleased with the service received! He took the time to answer my questions and look into my concerns. I. am pleased with the service received! More
by Bobbi
Employees Worked With
Austin
August 10, 2023
Happy to have Samantha at this new dealership, as I was a Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. More
by devin
Employees Worked With
Samantha
