West Herr BMW of Buffalo

Max in service was excellent in helping out getting car fixed in timely manner and in communicating with me regarding what was wrong with car. fixed in timely manner and in communicating with me regarding what was wrong with car. More

Very accommodating and friendly. I had a few questions about performance mods and the service manager and technicians were very helpful and willing to discuss in detail. Everyone w I had a few questions about performance mods and the service manager and technicians were very helpful and willing to discuss in detail. Everyone was courteous and eager to help. Very pleasant experience. More

Brought vehicle in for NYS inspection. Stopped by to visit our sale person and ended up leasing new vehicle. Stopped by to visit our sale person and ended up leasing new vehicle. More

Always prompt with appointment time. Accommodating and addressed all the needs. Service manager James is fantastic. Accommodating and addressed all the needs. Service manager James is fantastic. More

I drove in from CA and had a problem with the ignition switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service ma switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service manager stepped up, got the part and ready to go in 2 days, the original estimate. The service is great if you don't have to use the useless reps. Mine did not answer the phone, answer messages or return texts. More

Even though the dealership has changed its ownership the service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience More

Great service! Staff was friendly and courteous. No surprises. We were very happy. Thank you. Staff was friendly and courteous. No surprises. We were very happy. Thank you. More

Service advisor and technician were very knowledgeable and helped me make the right decision regarding tire replacements. and helped me make the right decision regarding tire replacements. More

Great customer service and everything was done in a timely manner. I'm very pleased with the service I received. timely manner. I'm very pleased with the service I received. More

Austin is great! Very high prices, but attentive to customer needs. Wish the BMW lounge would be restored to what it used to be!! Very high prices, but attentive to customer needs. Wish the BMW lounge would be restored to what it used to be!! More