West Herr BMW of Buffalo

The customer service was outstanding. From the time I walked in the door until the time I left. Very very professional From the time I walked in the door until the time I left. Very very professional More

Always courteous and efficient. Took care of a recall problem which apparently was very difficult. No complaints on this end. Took care of a recall problem which apparently was very difficult. No complaints on this end. More

Mini service has just been moved to BMWs shop, and the transition seems to be, from the customer perspective, very smooth. I am on my third Mini and have remained loyal to Mini of Buffalo, primarily becau transition seems to be, from the customer perspective, very smooth. I am on my third Mini and have remained loyal to Mini of Buffalo, primarily because of the good service I have received. Of course the car is fun to drive as well. More

The service folks were great at explaining everything & extremely conscientious in detailing why it was necessary. Very confident of the technical competency & appreciative of the courtesy! extremely conscientious in detailing why it was necessary. Very confident of the technical competency & appreciative of the courtesy! More

Dennis Merrick is an outstanding member of the west Herr dealer group. He was able to answer all of my questions with a very high level of professionalism.. He is a true gentleman and takes the time to list dealer group. He was able to answer all of my questions with a very high level of professionalism.. He is a true gentleman and takes the time to listen in order to determine your needs. More

We had a great experience car was taken care of as promised and we were notified every step of the way. Max was easy to work with and very professional promised and we were notified every step of the way. Max was easy to work with and very professional More

Service was done on time. Service advisor was courteous and knowledgable. After service I had a question about phone connectivity and right away the problem was resolved. Loan Service advisor was courteous and knowledgable. After service I had a question about phone connectivity and right away the problem was resolved. Loaner car was provided within minutes. Overall, great experience as usual and as expected. More

Good service prompt friendly Work accomplished well. Cashing out ok Car clean well Ok ok Cashing out ok Car clean well Ok ok More

James (our BMW service advisor), was thorough, honest evaluation, tried minimizing cost to customer, professional evaluation, tried minimizing cost to customer, professional More

I found the entire process very professional and yet very personal. Todd, both mitch's were very knowledgeable and couldn't do enough to accommodate our needs to make the sale. Good job guy's... personal. Todd, both mitch's were very knowledgeable and couldn't do enough to accommodate our needs to make the sale. Good job guy's... More