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West Herr BMW of Buffalo
Williamsville, NY
267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 267 reviews
August 26, 2023
Wow, BMW of Buffalo is still as amazing as ever! They’ve been servicing my BMWs since 2005, they always exceed my expectations, look no further! They’ve been servicing my BMWs since 2005, they always exceed my expectations, look no further! More
by Robert
Employees Worked With
Austin & James in service are Rock Stars!, Mark Carrow
August 24, 2023
Great service every time and wonderful service team in general it’s always very easy to schedule an appointment. Staff are quite knowledgeable and my vehicle is always ready when they say it will be. general it’s always very easy to schedule an appointment. Staff are quite knowledgeable and my vehicle is always ready when they say it will be. More
by Richard
Employees Worked With
Mark Carrow
August 22, 2023
Dealer appointment scheduled was easy and time frame to appointment was reasonable. Dealer shuttle was fine. Service and time needed for oil change was also reasonable. Extras were exemplary. Thank you appointment was reasonable. Dealer shuttle was fine. Service and time needed for oil change was also reasonable. Extras were exemplary. Thank you Max, and your team for a good experience. More
by MICHAEL
Employees Worked With
Max Roach
August 11, 2023
First time here after many times that it was owned by Towne group. Hugh disappointment with the service attitude of the service writer Austin. I needed a shuttle ride home after leaving my car for the Towne group. Hugh disappointment with the service attitude of the service writer Austin. I needed a shuttle ride home after leaving my car for the day. Austin called me at about 3pm to tell me what the mechanic found on the car and he said he would call me when the car was ready for pick up. Austin never called me Bach so I looked up service hrs and saw they closed at 5 pm and it was 4 pm already. I called and spoke with Austin to inquire about shuttle service and he told me the drivers leave at 3:30 to 4 pm and no one was available to pick me up so I could get my car that I was never told was finished. Austin then told me I would have to find a ride myself to get my car or wait until the next day to get a shuttle ride. I asked him if a person was at work until 5 pm and needed a ride back to the dealer then what would be done about that? No answer. I asked him if a person needs shuttle service in the morning why would the service writter not ask the customer if he/she would need shuttle service in the afternoon? Austin told me that I should have told him what my needs were and it was not his fault I did not have a ride back to pick up my car. I asked if someone was st the dealer to pick me and Austin said no. I then asked to speak to the service mgr or the general mgr and Austin told me they would tell me the same thing. Well a mgr was spoken with and there was a shuttle drive still on premises that Austin said he was unaware of. I said would you not as a service writer want to have your shuttle drivers communicate their whereabouts to you at all times? So over the phone I gave Austin my home address three times and he still asked again…obviously he was not listening to what I said to him again. Anyway not happy with my fist encounter with West-Herr BMW and someone in authority needs to train their staff that deals directly with the customer better and try to instill good listening, good problem solving techniques, and phone follow up. If you tell a customer you will do something for them then do it! More
by Caninek9
Employees Worked With
Austin 👎🏻. Peter 👍🏻 👏🏻
August 10, 2023
Austin @ BMW service was very helpful. He took the time to answer my questions and look into my concerns. I. am pleased with the service received! He took the time to answer my questions and look into my concerns. I. am pleased with the service received! More
by Bobbi
Employees Worked With
Austin
August 10, 2023
Happy to have Samantha at this new dealership, as I was a Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. More
by devin
Employees Worked With
Samantha
August 05, 2023
Typical dealership nothing out of the ordinary. They were accommodating and they offered us waters and coffee upon arrival. We did have some difficulties with the title on the used vehicle that we They were accommodating and they offered us waters and coffee upon arrival. We did have some difficulties with the title on the used vehicle that we purchased because they said it was signed by the previous owner incorrectly, but it took over a week to resolve. Corey did stay in touch via text message but when specifically asked if we needed to reach out to our insurance company or if the dealer would he did not answer the question until he was asked about it several times- they did reach out to the insurance company for us. The dealer was supposed to transfer the plates from our trade onto our new vehicle but my wife was pulled over nearly two weeks later and the officer said that the plates are still showing up as the previous vehicle, so whether the dealer is at fault for not completing the plate transfer or if it was the DMV I am not sure but in my opinion spend the 150 bucks on the new plates rather than having them transferred. More
by Pj
Employees Worked With
Corey
