West Herr BMW of Buffalo

Dennis Merrick is an outstanding member of the west Herr dealer group. He was able to answer all of my questions with a very high level of professionalism.. He is a true gentleman and takes the time to list dealer group. He was able to answer all of my questions with a very high level of professionalism.. He is a true gentleman and takes the time to listen in order to determine your needs. More

Service was done on time. Service advisor was courteous and knowledgable. After service I had a question about phone connectivity and right away the problem was resolved. Loan Service advisor was courteous and knowledgable. After service I had a question about phone connectivity and right away the problem was resolved. Loaner car was provided within minutes. Overall, great experience as usual and as expected. More

Good service prompt friendly Work accomplished well. Cashing out ok Car clean well Ok ok Cashing out ok Car clean well Ok ok More

James (our BMW service advisor), was thorough, honest evaluation, tried minimizing cost to customer, professional evaluation, tried minimizing cost to customer, professional More

I found the entire process very professional and yet very personal. Todd, both mitch's were very knowledgeable and couldn't do enough to accommodate our needs to make the sale. Good job guy's... personal. Todd, both mitch's were very knowledgeable and couldn't do enough to accommodate our needs to make the sale. Good job guy's... More

Acceptable, workmanlike, attention to the matter at hand. Austin is diligence. Automobile maintenance is expensive. Austin is diligence. Automobile maintenance is expensive. More

Max provided very prompt , professional and courteous service. He always goes the extra steps to make the clients feel welcome and important . service. He always goes the extra steps to make the clients feel welcome and important . More

Very professional, A+ in customer service, salesperson and other staff members very knowledgeable and accommodating and other staff members very knowledgeable and accommodating More

Used my first name to greet me. good. clean office including washroom. Good Had coffee and water bottles for customers if needed. Good. Friendly environment with smiling faces. G good. clean office including washroom. Good Had coffee and water bottles for customers if needed. Good. Friendly environment with smiling faces. Good. General image one gets, is we do business with a smile. Good. More

Excellent costumer service at BMW of Buffalo. Adam Orzechowski- service manager is a great people person and a real asset to the dealership.He inspected my 2020 Tesla Y in less than an hour. Dur Adam Orzechowski- service manager is a great people person and a real asset to the dealership.He inspected my 2020 Tesla Y in less than an hour. During that time i had free coffee and WI-FI in very nice costumer area. Thank you. Lucian Wieczorek More