West Herr BMW of Buffalo

Austin @ BMW service was very helpful. He took the time to answer my questions and look into my concerns. I. am pleased with the service received! He took the time to answer my questions and look into my concerns. I. am pleased with the service received! More

Happy to have Samantha at this new dealership, as I was a Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. Towne Mini customer. I was nervous about West Herr taking over Mini but much less so now that I know Samantha will continue to be my service advisor. More

Easily scheduled and convenient time for appointment, followed by well described maintenance plan and on-time delivery followed by well described maintenance plan and on-time delivery More

I was kept up to date with the issue with the car and the staff were very courteous staff were very courteous More

Typical dealership nothing out of the ordinary. They were accommodating and they offered us waters and coffee upon arrival. We did have some difficulties with the title on the used vehicle that we They were accommodating and they offered us waters and coffee upon arrival. We did have some difficulties with the title on the used vehicle that we purchased because they said it was signed by the previous owner incorrectly, but it took over a week to resolve. Corey did stay in touch via text message but when specifically asked if we needed to reach out to our insurance company or if the dealer would he did not answer the question until he was asked about it several times- they did reach out to the insurance company for us. The dealer was supposed to transfer the plates from our trade onto our new vehicle but my wife was pulled over nearly two weeks later and the officer said that the plates are still showing up as the previous vehicle, so whether the dealer is at fault for not completing the plate transfer or if it was the DMV I am not sure but in my opinion spend the 150 bucks on the new plates rather than having them transferred. More

The customer service was outstanding. From the time I walked in the door until the time I left. Very very professional From the time I walked in the door until the time I left. Very very professional More

Always courteous and efficient. Took care of a recall problem which apparently was very difficult. No complaints on this end. Took care of a recall problem which apparently was very difficult. No complaints on this end. More

Mini service has just been moved to BMWs shop, and the transition seems to be, from the customer perspective, very smooth. I am on my third Mini and have remained loyal to Mini of Buffalo, primarily becau transition seems to be, from the customer perspective, very smooth. I am on my third Mini and have remained loyal to Mini of Buffalo, primarily because of the good service I have received. Of course the car is fun to drive as well. More

The service folks were great at explaining everything & extremely conscientious in detailing why it was necessary. Very confident of the technical competency & appreciative of the courtesy! extremely conscientious in detailing why it was necessary. Very confident of the technical competency & appreciative of the courtesy! More

We had a great experience car was taken care of as promised and we were notified every step of the way. Max was easy to work with and very professional promised and we were notified every step of the way. Max was easy to work with and very professional More