West Herr BMW of Buffalo

I have owned several luxury brand cars and the service at BMW is superior by far to all!!! Ever time I go in it’s five star service. James was great. Thank you! BMW is superior by far to all!!! Ever time I go in it’s five star service. James was great. Thank you! More

Everything moved smoothly. A pleasure dealing with Rich Singer. Vear patient and helpful. Cody explained, with patience, all the workings of the technical things I would need t A pleasure dealing with Rich Singer. Vear patient and helpful. Cody explained, with patience, all the workings of the technical things I would need to know before leaving with the car . More

Craig was an awesome advisor! Very helpful and considerate. West Herr BMW is going to be beautiful facility once completed. Very helpful and considerate. West Herr BMW is going to be beautiful facility once completed. More

Work completed in a professional manner. My service guy was helpful & cordial. Informed me I’ll be needing tires …. Helpful To know. My service guy was helpful & cordial. Informed me I’ll be needing tires …. Helpful To know. More

Excellent service for oil service on my X2 Provided loaner car and valet to pick up the car right on time , also returned it on time . Called me to inform what work needs to be done Very pleased overa loaner car and valet to pick up the car right on time , also returned it on time . Called me to inform what work needs to be done Very pleased overall More

Very professional, courteous and explained everything that was done to my car for my service couldn't be happier! that was done to my car for my service couldn't be happier! More

Noisy due to construction however very helpful and qualified staff who checked on me multiple times while I waited for the service to be completed. Super experience! qualified staff who checked on me multiple times while I waited for the service to be completed. Super experience! More

yes they are courteous but honestly they are always telling me why they can't make an appointment, why they are too busy. I have used a bunch of different BMW centers as I have moved around for work. telling me why they can't make an appointment, why they are too busy. I have used a bunch of different BMW centers as I have moved around for work. This is the first where I feel like I'm bothering them with questions, concerns, work needed. I guess I was spoiled. Will drive an extra hour each way for better service, and when it's time for a new vehicle, will go where I've been taken care of. More

The staff is courteous and competent. Not the cheapest place in town, but I trust the service. Not the cheapest place in town, but I trust the service. More