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West Herr BMW of Buffalo

Williamsville, NY

Overview
Reviews
Vehicles
4.8
252 Reviews
Call Dealership (716) 219-3216

8215 Main Street

Williamsville, NY

14221

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Showing 252 reviews

November 13, 2023

Clean, organized service station. Staff was friendly. Busy as indicated by 2 week lead time to get an appointment. As a BMW dealership, it was expensive, even more than expected. Fee More

by wennercnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kiera
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November 08, 2023

Ease of making appointment. Service area very clean and friendly. Jimmy is always a pleasure to deal with. More

by fntouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kiera
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November 03, 2023

Anne Marie is great! Great service. Great folks to deal with. Very informative. Plus Josh Allen is a client!😂 More

by Timothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Marie Basile, Mark Carrow
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Nov 13, 2023 -

West Herr BMW of Buffalo responded

Timothy, we're glad to know you had a great experience with Anne Marie and our team at West Herr BMW of Buffalo. Thanks for the shoutout!

November 02, 2023

Everything went according to plan. Got vehicle in on time, did intended services and had the vehicle back to me asap More

by Dana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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November 02, 2023

Attention to detail is at the top of their list. Dave was really wonderful at taking care of all the details. Tate the genius was really great helping me set my car system up. The whole process was More

by bethholmwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cochi
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November 01, 2023

West Herr BMW always provides fantastic service. Max is an amazing Service Advisor, wouldn’t trust my vehicle with anyone else! More

by cebrady17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Roach
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November 01, 2023

Everyone was friendly and efficient. They all made me feel valued. I was happy with the work that was done. More

by JeanNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Muni, Mark Carrow
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Nov 06, 2023 -

West Herr BMW of Buffalo responded

So glad to hear this Jean! Thank you for choosing West Herr!

November 01, 2023

Very accommodating. Very professional and knowledgeable service from service provider Marc. Clean and comfortable customer service area. More

by maxx9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Marc , Mark Carrow
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October 31, 2023

Marc was fantastic to work with. He communicated every step of the way! The service and repairs were top notch! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in service
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October 30, 2023

Excellent service. Marcy did a great job taking care of my concerns. Very responsive to all of my questions More

by eilajcr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike D
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