West Herr BMW of Buffalo

I had nothing but the best Service and salesman at BMW. I ordered a BMW X5 Hybrid in March of this year and had a great delivery experience. The team explained all my new features on the SUV and any other I ordered a BMW X5 Hybrid in March of this year and had a great delivery experience. The team explained all my new features on the SUV and any other concerns. I was so impressed by my Salesman Stephen Pauly, that I purchased another new 2026 BMW X3 for my wife. Once again received excellent service. So again would buy another vehicle from BMW of Buffalo again!! More

Excellent knowledge of all aspects of the car buying experience. Friendly personable employees that are all very helpful. experience. Friendly personable employees that are all very helpful. More

I cant say that I have fifteen words to say. I only really have 1 word to say... FAMILY‼️‼️ I only really have 1 word to say... FAMILY‼️‼️ More

I’m continually amazed by the professionalism and dedication to customer service and excellence in care of my BMW. dedication to customer service and excellence in care of my BMW. More

Had a great experience from start to finish! From the test drive, through financing options and ultimately being shown how to use all the features and technology. Will definitely recommend this From the test drive, through financing options and ultimately being shown how to use all the features and technology. Will definitely recommend this dealership and Dennis! More

My experience was exceptional. The care and expertise of everyone involved in my purchase was phenomenal. Annmarie is my favorite sales person. She is knowledgeable, friendly, cari The care and expertise of everyone involved in my purchase was phenomenal. Annmarie is my favorite sales person. She is knowledgeable, friendly, caring and is very helpful. I have purchased numerous vehicles from Annmarie and she always makes my experience pleasurable. More

My Technician Manager Jim was awesome and the Lead Mechanic David was awesome too thanks. Mechanic David was awesome too thanks. More

Professional friendly and willing to work with you on schedules and details. Service done on time. schedules and details. Service done on time. More

The service manager Adam took the time to look at my issue and resolve it whereas the service advisor Marc never bothered to look at the issue and just told me that they couldn't / wouldn't look after i issue and resolve it whereas the service advisor Marc never bothered to look at the issue and just told me that they couldn't / wouldn't look after it. He need to be more proactive and leave his desk and actually see the issue so that he can intelligently talk about it rather than just dismiss me. More

The service was done as expected in a timely manner. Ride to and from in courtesy car was also good Ride to and from in courtesy car was also good More