West Herr BMW of Buffalo

The Mini service department at West Herr is excellent! The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team to this day. It runs like a top and is well cared for by the techs. We enjoy and appreciate the the team's love and appreciation for Mini's. They get it! Vroom Vroom! More

Sales and service employees are helpful, friendly and available for questions. The facilities are clean and comfortable. available for questions. The facilities are clean and comfortable. More

The staff was so courteous and knowledgeable. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family. More

Excellent service, excellent work, excellent customer service and they always take care of you here. service and they always take care of you here. More

It was an excellent experience. Sales person and the manger, both were very helpful. I would come back again. Sales person and the manger, both were very helpful. I would come back again. More

They oriented me on how to solve my issue and Did everything the car needed on time and in a professional manner everything the car needed on time and in a professional manner More

Rich Rhoades and Steve Martin at West Herr Audi are both a pleasure to work with and I would highly recommend both. a pleasure to work with and I would highly recommend both. More

Although the calls to schedule service are not what they used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes his time with me. Sean always greets me warmly on arrival. More

Loved working with our salesman Rich. Couldn’t make to Buffalo and Rich brought the car to Rochester. Couldn’t make to Buffalo and Rich brought the car to Rochester. More

Service completed in a timely fashion. Kyle told me I didn’t need rotors replaced. A big plus! And he hand washed my car when the car wash system wasn’t working. Super nice lounge area. Kyle told me I didn’t need rotors replaced. A big plus! And he hand washed my car when the car wash system wasn’t working. Super nice lounge area. More