West Herr BMW of Buffalo

I like that they give u a ride & pick u up. or if needed to keep your car longer ,u are able to get s loaner if available. or if needed to keep your car longer ,u are able to get s loaner if available. More

I called 400 miles away broke down- I was told to drop off my M850 - on Monday when they were open- stress as I was told by Allison - no loaners this played heavy on me as I drove home on Saturday and wor off my M850 - on Monday when they were open- stress as I was told by Allison - no loaners this played heavy on me as I drove home on Saturday and worried no loaners all day Sunday?! I reserved a rental on late Sunday When I got to BMW I had a loaner! - this was great and for a week the car was done great/ Allison needs some guidence in compassion More

This dealership is head and shoulders above the rest. I have never had such a smooth and professional car buying experience. Dennis, Sam, and Tate are top notch and make the whole transaction painless. C I have never had such a smooth and professional car buying experience. Dennis, Sam, and Tate are top notch and make the whole transaction painless. Completely satisfied with the deal, vehicle, and customer service I received. Highly recommend! More

Kyle was kind, considerate & knowledgeable. He was able to make sure the car was maintained within the amount of time that I had requested. Great service! He was able to make sure the car was maintained within the amount of time that I had requested. Great service! More

Service was the best -timely and courteous. I was guided through the process efficiently by my service rep. I was guided through the process efficiently by my service rep. More

Fast, detailed, courteous, on time, knowledgeable, professional yet friendly, excellent organization and facility setup. Thank you! professional yet friendly, excellent organization and facility setup. Thank you! More

Good service, great staff, great communication, very informative, nice facilities, quick response questions and needs. informative, nice facilities, quick response questions and needs. More

My experience with this dealership has always been good. Recently I experienced a failure on my 2016 BMW 328i which prevented the car from operating, the service department correctly diagnosed the problem a Recently I experienced a failure on my 2016 BMW 328i which prevented the car from operating, the service department correctly diagnosed the problem and corrected the problem in an expeditious manner More

Everything went very nicely, reminded me of my appointment, gave me free coffee, and the bill was much lower than I expected. Will be going back for more service. appointment, gave me free coffee, and the bill was much lower than I expected. Will be going back for more service. More

Monica Fischer is the best. She’s treats us like family. Made the entire process easy and enjoyable. She’s treats us like family. Made the entire process easy and enjoyable. More