West Herr BMW of Buffalo

Excellent service, knowledgeable and Pleasant. The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff More

Last December, I was at the service center for the same issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant inf issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant information. It was unclear whether he was genuinely concerned or not. Allison demonstrated exceptional customer service by attentively listening to my concerns regarding my car. She effectively communicated the details of my issue to the mechanic and conducted an investigation into the underlying problems. By providing a thorough explanation of the noise emanating from my vehicle, she assured me that the mechanic had identified and resolved the issue. Her confidence in the resolution was reassuring, and she also offered to contact her should the problem persist. Thanks Allison. Your professionalism is truly commendable. I appreciate your efforts. More

The Mini service department at West Herr is excellent! The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team to this day. It runs like a top and is well cared for by the techs. We enjoy and appreciate the the team's love and appreciation for Mini's. They get it! Vroom Vroom! More

Sales and service employees are helpful, friendly and available for questions. The facilities are clean and comfortable. available for questions. The facilities are clean and comfortable. More

The staff was so courteous and knowledgeable. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family. More

Excellent service, excellent work, excellent customer service and they always take care of you here. service and they always take care of you here. More

It was an excellent experience. Sales person and the manger, both were very helpful. I would come back again. Sales person and the manger, both were very helpful. I would come back again. More

They oriented me on how to solve my issue and Did everything the car needed on time and in a professional manner everything the car needed on time and in a professional manner More

Rich Rhoades and Steve Martin at West Herr Audi are both a pleasure to work with and I would highly recommend both. a pleasure to work with and I would highly recommend both. More

Although the calls to schedule service are not what they used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes his time with me. Sean always greets me warmly on arrival. More