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West Coast Auto Dealers

Pasco, WA

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964 Reviews

3305 W Marie St

Pasco, WA

99301

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964 Reviews of West Coast Auto Dealers

July 29, 2019

Scam Car Lot They promised me the world until I drove the car off the lot. They even put it down on Paper. Then once I drove my car off the lot it is like they fo More

by Davebelshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor Vazquez, Chuck "Hawaiian" Bishop
Aug 10, 2019 -

West Coast Auto Dealers responded

Dear Sir, I would love to discuss what was promised to you, during your sales experience, so we can improve our communication and processes here. Recently we have made some staff changes and even though our customer service has always been a high priority, it has become an even higher priority recently. Additionally, I would also like to send you a gas card for your inconvenience. Please call me at the number listed below so I can make arrangements to do so. Again, my apologies for your less-than-stellar experience. Sincerely, Cristina Harris 509-381-1012

July 28, 2019

Awesome he really made us feel comfortable and very knowledeable about the vehicle, will highly recommend him to our friends, liked his attitude, very down to More

by jamminjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Richards
July 23, 2019

Purchase Our experience was Fast Friendly Flexible and they made us feel like Family. We experienced a recent hardship that adversely impacted our credit but R More

by $Taylor$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy O'Brien, Reuben Esparza
July 23, 2019

Easy transaction The staff was very friendly. Michael was able to find just what we were looking for. Jeremy made the process as easy as possible. Would recommend to o More

by Babs17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Rowley , Jeremy O'Brien, Alex Tovar Jr., Anali Deleon
July 22, 2019

Completely satisfied We are beyond happy to have purchased a vehicle from this dealership and our dealer Justin. He helped us to meet our price range and payment. He was k More

by Redheadab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrell, Jeremy O'Brien, Alex Tovar Jr., Justin Hanson
July 22, 2019

Excellent service!! Friendly quick service. Jose Torell, Alex, and Jeremy O'Brien make an awesome team. Looking into all options available toake a deal. Good with the who More

by Shannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torell, Jeremy O'Brien, Alex Tovar Jr., Jose Gongora
July 21, 2019

Awesome service Very awesome service.. Friendly representatives! Highly. Recommend! Thank you Michael Rowley, Alex Rover Jr. , Justin Hanson, Jeremy O brien for the e More

by arowy05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Rowley, Jeremy O'Brien, Alex Tovar Jr.
July 20, 2019

Family Rueben was awesome to work with. Needed to get in to something with third row so we could take all the kids when needed. Rueben found an amazing journ More

by Cowboysdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy O'Brien, Alex Tovar Jr., Reuben Esparza
July 19, 2019

This is now my go to place ! I recently went to West Cost ! I got the best costumer service ever! Annalee was very friendly and helped me with all my needs . I was treated like f More

by Vchavez355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anali Deleon
July 18, 2019

MAJOR PRESSURE! The manager was the worst! High pressure! We went in to purchase a pick up. During the negotiation phase we did not agree on a price that would fit our budget. We had a trade in and they test More

by Unhappy with your businesses!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gerry and Jerry, Jeremy O'Brien, Miguel Gonzalez, Victor Vazquez, Donald Sanborn, Justin Henning, Aaron Henning, Richard Lidell, Stephen Duran
Aug 30, 2019 -

West Coast Auto Dealers responded

Hi, I am the customer liaison for West Coast Auto Dealers. I would love to hear from you about your situation. Obviously, this is not how we have built our company, over the years. I would like to hear more from you, so I can look into this situation. I appreciate your feedback and look forward to hearing from you. You can reach me at the contact information below, Monday through Friday. Sincerely~ Cristina Harris Customer Liaison West Coast Auto Dealers 509-381-1012

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