West Broad Honda

Exceptional I’ve recently had the pleasure of trading in my old car and leasing a new one at West Broad Honda. I was initially interested in purchasing a used ( I’ve recently had the pleasure of trading in my old car and leasing a new one at West Broad Honda. I was initially interested in purchasing a used (or new) CR-Z and was contacted in a timely fashion via email by Mike Dingess after submitting an online request for information. I met with Mike, drove the car I was interested in and then we began a conversation about leasing vs. purchasing a new Honda instead. I was in the fortunate position that buying or leasing were both realistic options for me. I asked a lot of questions and changed my mind a couple of times. Mike was very patient and provided information that was incredibly helpful in my decision process. As a person who doesn’t accumulate a lot of annual driving miles and someone who is very value conscious, it became clear that a lease was a good option for me at this point in time. I have spent a significant number of years employed in the hospitality industry and I embrace the importance and value of feedback from customers and clients – it is a gift - whether good or not so good. I’m sending you this email to let you know that my experiences at West Broad Honda, my interactions with Mike in Sales and Mike Schiraldi in Finance as well as with all other representatives was outstanding on every occasion. The entire prospect-to-buyer journey was incredibly smooth throughout and I cannot say enough about the level of professionalism and quality of service I received. I’m very pleased with my new Civic – it’s a great little car. Kindest thanks to you and the entire West Broad Honda team – you guys hit it out of the park with me! More

Service Inspection Oil Change and Annual Inspection Upon my arrival on Sunday. March 5th, I was greeted by Matt Pellmann. He was extremely polite, and exceptionally knowledgeable with regards to any qu Upon my arrival on Sunday. March 5th, I was greeted by Matt Pellmann. He was extremely polite, and exceptionally knowledgeable with regards to any questions I presented to him. More

West Broad Sales Mark & Steve were very polite and helpful. Mark very knowledgeable of the cars He was willing to offer comparisons of Civic vs Accord, Showed me sever Mark & Steve were very polite and helpful. Mark very knowledgeable of the cars He was willing to offer comparisons of Civic vs Accord, Showed me several models, was very patient when I asked him questions. I was able to purchase a car & drive it home . Before I left the lot he had explained the features, sinked my Bluetooth. Professional & courteous. BJ was very friendly & efficient, he completed my paperwork in a timely fashion. More

Excellent, quick service. Mr. Howell was knowledgeable and extremely helpful.He moved the process along very quickly, which I very much appreciated. I would recommend his exper Mr. Howell was knowledgeable and extremely helpful.He moved the process along very quickly, which I very much appreciated. I would recommend his expertise. I was glad to have him acquaint me with my car - he knew ALL about it! More

summary of west broad Honda service The service at west Broad Honda has always been top notch!!! They truly care!! I always take my car there For service and it's a pleasure! The service at west Broad Honda has always been top notch!!! They truly care!! I always take my car there For service and it's a pleasure! More

Friendly, helpful, and knowledgable! Sheldon took care of us from the very first phone call until we drove off the lot with our new CRV. It was a wonderful experience! Sheldon took care of us from the very first phone call until we drove off the lot with our new CRV. It was a wonderful experience! More

Yvonne was friendly but the wait for an oil cha was too long The wait time for service was too long for just an oil change. Paying for the services rendered should not be in the area where cars are constantly co The wait time for service was too long for just an oil change. Paying for the services rendered should not be in the area where cars are constantly coming in for service. It is too dangerous for More

Excellent Service I went in for the routine inspection and the staff was amazing at help getting me in and helping answer any questions I had about my car. I love comin I went in for the routine inspection and the staff was amazing at help getting me in and helping answer any questions I had about my car. I love coming to Honda because the customer service is unmatched. More

I had an oil change perform. The service was excellent, quick, and the technician was very knowledgeable of my vehicle. I was impressed with the recommendation requirements given The service was excellent, quick, and the technician was very knowledgeable of my vehicle. I was impressed with the recommendation requirements given for my car. More

Excellent and Prompt Customer Service I am biased towards using the Honda dealer for my new Honda. I see my CRV purchase as a long-term relationship that is just beginning. This was my f I am biased towards using the Honda dealer for my new Honda. I see my CRV purchase as a long-term relationship that is just beginning. This was my first experience with West Broad Honda's Service Dept. I was greeted promptly at the door...and given quick service and good information. I assume I will be back. More