Werner Kia - Service Center

Needed service on our 2020 KIA Sportage and to take care of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the m of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the most customer oriented service personnel I have ever worked with; prompt and efficient in keeping us informed of the work. Parts needed to be ordered before the work could be completed and Mario stayed right on top of it to make it happen .... and proactively keep us informed. More

The service department has been greatly improved. My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the prog My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the progress of the repairs. More

Kia has given me the worst service of my life. I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after they couldn’t find the problem the first time. Also they are very disorganized. 7 months later my check engine light is still on and when I called they have no notes on what was done to my car the last time it there. If I could give zero stars I would. The people that helped me gave me subpar service and I was highly dissatisfied with the over all the experience. I will be telling everyone I know about how atrocious the business is as well as the vehicle I bought. Kia has truly ruined my life. More

Cornelius provided. excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time . excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time . More

Always great customer service everytime. Any issue I have , I am accomidated by the staff and service team. Any issue I have , I am accomidated by the staff and service team. More

I was very pleased to see that the customer service has improved. Corneluis Thompson was extremely helpful and was very informative on the status of my vehicle. He has restored my faith in the service at t improved. Corneluis Thompson was extremely helpful and was very informative on the status of my vehicle. He has restored my faith in the service at the Kia dealership More

Great Customer Service! Excellent team they get you in and out. If you need any assistance with your Vehicle they will help you. Thanks to Mr. Michael Wy Excellent team they get you in and out. If you need any assistance with your Vehicle they will help you. Thanks to Mr. Michael Wyre More

Nice sellers and service staff. They are all friendly and helpful. Highly recommend this dealer. They are all friendly and helpful. Highly recommend this dealer. More

I purchased a 2022 Kia soul in 2021. I was so impressed with the vehicle and the services at Werner Kia. Three weeks ago I bought another 2024 Kia soul. I recently came in for a oil chan I was so impressed with the vehicle and the services at Werner Kia. Three weeks ago I bought another 2024 Kia soul. I recently came in for a oil change on 4/10/24 for my 2022 soul and as usual great service. More

Michael Wyre showed the same professionalism I have come to expect when dealing with him. I recommend that anyone seeking to purchase a vehicle contact him; he goes out of his way to ensure the customer is to expect when dealing with him. I recommend that anyone seeking to purchase a vehicle contact him; he goes out of his way to ensure the customer is satisfied and the same level of courtesy and professionalism remains even after the purchase. Each time I visit the dealership for scheduled maintenance, Mr. Wyre is there to help. More