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Werner Hyundai

Tallahassee, FL

4.7
1,157 Reviews
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Hyundai Tucson, Hyundai Elantra, Hyundai Accent, Hyundai Kona, Hyundai Santa Fe, Hyundai Sonata and Hyundai Palisade you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and unmatched quality and styling along with Werner’s complimentary 5yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. With one of the largest Hyundai dealerships in the United States, Werner Hyundai strives to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. Servicing Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. you’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.” If there is any way we can help improve your ownership experience, please give us call at 1-888-722-1559 for sales or 1-888-728-7869 for service. Or simply come see us in person at 252 Capital Cir SW. We look forward to seeing you soon!
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252 Capital Circle SW

Tallahassee, FL

32304

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Showing 1,157 reviews

May 06, 2022

Nice looking truck eh? ??? NOT! This $40k 2017 Chevy with only 80,000 miles will take another $7k to be able to drive. Drove it off the lot and immediately noticed mech More

by adelyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colleen Harp, Rick Gladwell, Rick Boucher, Tim Duke
May 06, 2022 -

Werner Hyundai responded

Thank you for taking the time to write this review, Adelyn. We do not take negative customer feedback lightly and appreciate you for bringing this situation to our attention. It's never our intention for anyone to leave our dealership feeling unsatisfied, as our team has always been known for working hard and going above and beyond for each customer. Please message us your name and best contact information so we can work towards a resolution. We are grateful for your feedback and look forward to hearing more from you soon.

May 03, 2022

Their service advisor Chris H. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. More

by Rachel32327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 03, 2022 -

Werner Hyundai responded

Wow, thank you very much, Rachel32327! Your kind words and five-star rating go a long way! Chris and our service team enjoys going above and beyond in order to provide the top-notch service that Werner Hyundai is known for! We look forward to working with you again! Have a great rest of your day!

April 27, 2022

Appointment at 11am for an oil change. Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. C More

by Mikala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Herman
Apr 27, 2022 -

Werner Hyundai responded

Hello Mikala, thank you for your feedback on the negative service experience you had with our team. This is far from the standard of care that we have built our business on, and find it unacceptable when our customers do not receive the exceptional service they deserve. We'd like to discuss your experience further and truly work to make things right. Please message us your name and best contact information to reach you at and our customer success team will be in touch. Thank you again.

April 21, 2022

Everyone was friendly, they got everything done fast. Great experience!! Will be going back for any repairs. More

by Kimcody2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Duke
Apr 22, 2022 -

Werner Hyundai responded

Thanks for leaving such an awesome review, Kimcody2009! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are the very core of what we do at Werner Hyundai. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! We’re always happy to serve. Have a great day!

April 19, 2022

I asked to speak to speak to Mr Gladwell and he has not emailed me back. The customer service is horrible and I’m trying to express that to Mr Gladwell but he has not reached out to me. RGLADWELL@wernerhyu More

by Antonio
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Duke
Apr 20, 2022 -

Werner Hyundai responded

Hello Antonio, we can't be more disappointed to read about your unsatisfactory experience with our customer service. We sincerely apologize for the lack of follow-up you received from our customer care team. We'll be taking your comments and sharing them within our team. If you could message us your contact information at your earliest convenience, we will get in touch right away! Making you a happy customer is our mission, and we hope we can work to resolve this issue. Thank you.

April 15, 2022

The salesperson was super knowledgeable about the vehicle I was interested in purchasing and he was also very professional More

by Whodge820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kermit “Jay” Etienne
Apr 15, 2022 -

Werner Hyundai responded

Whodge820, we can't thank you enough for your wonderful feedback! Customer satisfaction is our top priority and we are so happy to see our sales team has ensured that you were taken care of here! Thank you for choosing Werner Hyundai, we can't wait to see you again! Safe travels!

April 11, 2022

Always very responsive to my concerns regarding my car. Great service department. Great service manager Marcus! More

by rrrassociates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Archuletta
Apr 12, 2022 -

Werner Hyundai responded

Thank you for continuing to choose Werner Hyundai, it’s our pleasure to help. We care tremendously for our customers and it’s exciting to know this passion shines through Marcus and the team! We appreciate the opportunity to service your car and get it running like new! Until next time rrrassociates, take care!

March 28, 2022

Great people and great service all around! They made sure that I chose a vehicle I love. More

by IAW0322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Mike, Marion
Mar 29, 2022 -

Werner Hyundai responded

That's very kind and very much appreciated, IAW0322! Our sales team is fantastic when it comes to creating a smooth and enjoyable Werner Hyundai experience! It brings our staff much joy to know you felt this to be true during your visit with us! Thank you very much and we look forward to assisting you again in the future!

March 26, 2022

I would like to personally thank Ms. Ransom for having great customer service today and helping me and my family purchase our 2018 Electra. It was definitely a pleasure. More

by KeondraH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tay Ransom(sales rep) Colleen Harp(F&I manager), Tim Duke
Mar 28, 2022 -

Werner Hyundai responded

Thank you for your wonderful feedback, KeondraH! Customer satisfaction is our top priority and we're so proud that Ms. Ransom and our team provided your family with an excellent car buying experience! Thank you for your feedback and for choosing Werner Hyundai, we look forward to providing you with excellent service again soon!

March 25, 2022

I came here to get one thing done, it takes 3 hours, my software system apparently needed a update due to a recall as well but they don’t even know how to fix the problem but multiple people who should be More

by KeyidaThompson18
Recommend Dealer
No
Employees Worked With
The entire service area
Mar 25, 2022 -

Werner Hyundai responded

KeyidaThompson18, thank you for bringing this to our attention and for sharing your feedback. We sincerely apologize for the long wait during your service appointment, we understand how that can be an inconvenience. Please know that we will be sharing your feedback with our team. Should you wish to discuss this any further, please feel free to give us a call. Thank you again and we hope to hear back from you soon.

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