Wellesley Volkswagen

Cannot recommend this dealership at all: very unfriendly staff (General Sales Manager), admitted he rather wanted to go home than seriously trying to accomplish our wishes. Then we found the car we were int staff (General Sales Manager), admitted he rather wanted to go home than seriously trying to accomplish our wishes. Then we found the car we were interested in on the dealer's webpage for a price that was told to us was 'impossible'. We also found another car for an ever better price advertised on the dealer's web page and the dealership at first denied that this car for that price even exists and then told us that it 'accidentally had the wrong price tag'... I would not trust what this dealer tells its costumers at all! More

Bought a lot of cars, no one easier to work with. Great price, straight to the point, no changes. Attended to many additional details that were not required. Terrifically efficient at all aspects of sale price, straight to the point, no changes. Attended to many additional details that were not required. Terrifically efficient at all aspects of sale and car delivery. Can't say enough good things about Scott Marlette. More

We went to this dealership because the ad in the news paper was too attractive to pass by. We were a bit suspecious, since the price was very low. We had doubts that it might not be true. However, the paper was too attractive to pass by. We were a bit suspecious, since the price was very low. We had doubts that it might not be true. However, the dealer confirmed that we'll get this exact car for this low price. We got so excited and purchased it right away to catch the deal! We were even able to pick our favorite color. No stress, no exosting negotiations, no hassle. Thank you, Kevin and Wellesley VW, for doing an outstanding job! The experience was very pleasant. More

I was very happy and pleased with the service provided by Scott Marlette at VW Wellesley. He was very friendly and explained thoroughly every single detail about the car. I would totally recommend Scott an Scott Marlette at VW Wellesley. He was very friendly and explained thoroughly every single detail about the car. I would totally recommend Scott and this dealership. I would definitely do business with them in the future. More

I was interested in trading in my used 2003 Jetta to be able to buy a 2011 Jetta. When I was first came into the dealership Kevin Mullin was the salesman to stand up, shake my hand and ask what I was int able to buy a 2011 Jetta. When I was first came into the dealership Kevin Mullin was the salesman to stand up, shake my hand and ask what I was interested in doing. He understood my needs and wants. I looked at other dealerships to see what they would give me for my used car however nothing compared to the Wellesley dealership and Kevin. I also felt very much at home, having previously bought my '03 Jetta along with 3 other family members buying cars there. He went through the entire car in such detail and answered all my questions in a great manner. I also worked with Anthony Velardo for the business part of the deal and He knew exactly what he was talking about and had a great sense of pride in where he works. There is no doubt in my mind that I will be coming back to Wellesley Volkswagen to purchase another car in the future. More

Aurelio was great to work with. Very knowledgeable and low pressure. Although I was excited about getting a new car, the process of negotiating for and purchasing the car was not something I looked forwa low pressure. Although I was excited about getting a new car, the process of negotiating for and purchasing the car was not something I looked forward to. I would highly recommend Aurelio, as he made the whole process easy. More

Everything about my experience at Wellesley VW was a pleasure. I was immediately sold on the 2010 Jetta TDI after the first test drive and decided to check out Wellesley VW based on the reviews. I spoke pleasure. I was immediately sold on the 2010 Jetta TDI after the first test drive and decided to check out Wellesley VW based on the reviews. I spoke with Andy over the phone multiple times before I could make it out to the dealership. He was extremely helpful, informative, and friendly. When my husband and I finally got the chance to come in, he was there waiting for us even though it was well past the end of his work day. Andy offered us a great price, but even though we still weren't 100% sure we wanted to buy the car, he didn't pressure us to buy but instead offered to lock in that price and hold the car so we could think about it over the weekend for a (totally refundable) deposit. Of course we ended up going with the Jetta and haven't regretted it at all. Even though the deal is done and he's not trying to sell us anything else, Andy called the other day to see how the first couple of weeks were and to see if we had any questions. Great service, great car! More

I just bought my first car and Wellesley VW was nothing but great from start to finish! Everyone was friendly and professional throughout the buying experience. Scott was super helpful and accommodating but great from start to finish! Everyone was friendly and professional throughout the buying experience. Scott was super helpful and accommodating (my work schedule is anything but). I would recommend Wellesley VW to anyone looking for a great car buying experience. More

Wellesley VW, and Andy Vaughan and Scott Marlette in particular were terrific. I asked 3 VW dealers in the area for quotes on the VW Sportswagen TDI, and planned to visit the dealer with the best quote. particular were terrific. I asked 3 VW dealers in the area for quotes on the VW Sportswagen TDI, and planned to visit the dealer with the best quote. Note that one dealer, Wellesley Mazda, who I asked the same thing on another car, would not do this. Wellesley VW responded promptly via email as I requested with an aggressive quote. Scott handled the email interaction if Andy was not available. That sort of "backing each other up" is a huge advantage for me, so I can get answers and advice when I call, even if my main person is not there. VW even went so far as to do research on the 1999 Audi A6 Wagon I was trading in, to see if I could keep the snow tires on the rims from my Audi and use those on my new VW. The measured the distance between the lugs! For the test drives, Andy did not even accompany me (I am sure he would have if I asked), trusting that the car would sell itself and that I would prefer to drive without being "sold" at the same time. I went back for a second test drive with my family and he let us take as long as we wanted alone in the car. That made a big difference for my wife, who did the second test drive. In the sale price negotiation, I did not feel pressure. I named a price that I was comfortable with (below the quote on email), and Andy came very close. The trade in was easy - I am comfortable with what they offered me $1,500 vs. Edmunds True Market Value Pricing for dealer trade-in showing $2,000. Given the condition of the car, that seemed far. Overall, I would strongly recommend this dealership to anyone interested in a new or used VW. More

Best car-buying experience I have had in this country in the 15 years I have been living here (during which I have bought several cars and always felt ripped off or annoyed to some degree). John is a true g the 15 years I have been living here (during which I have bought several cars and always felt ripped off or annoyed to some degree). John is a true gentleman and was incredibly helpful and professional from beginning to end. I went in with my 3 children after having visited another VW dealer in the area where they had told me one month before they would have the car I was looking for but they didn't and told me I might have to wait another two months to get my second-best choice. John checked his computer to see what dealers in the area had the car with the features I was looking for and was able to get me exactly what I wanted in less than a week, and at a much better price than what the other dealer had proposed to me. No hassle, no haggling games like other dealers like to play. He was also genuinely nice and attentive to my daughters, who the car was really for, and took the trouble to explain every feature of the car to them they day we picked it up. I fully recommend Wellesley VW, and John Nesbitt in particular. It was a real pleasure to do business with him. More