Wellesley Volkswagen

We had bought a brand new VW Golf TDI 2011 and had problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for service (we had bought the car a month before) at a dealer in a different suburb. I called service, introduced myself and explained why we were interested in using Wellesley Toyota. I was not being unreasonably lengthy, and before I was ten words into my talk, he said, in a disintersted voice "How can I help you?" I started again, but was again interrupted. On the face of it, it sounded as if he had not heard a word I was saying, nor could care less. I told him that perhaps I would go back to the other dealer, where, for better and worse, they listened to their customers, paiful as this sometimes may be. That was the end of the conversation. VW in Wellesley may be very competent, but a little empathy would have gone a long way. When your brand new car has a safety problem, you expect a little patient. I do not know his name; he did not offer it. This happened at about 8:50 AM on 16 February. More

Kevin Mullen (salesperson) and Mike (sales mgr) helped me get into the used gti that i wanted and the payment terms that i requested. Kevin is the most-tech savvy and knowledgable salesperson I've ever deal get into the used gti that i wanted and the payment terms that i requested. Kevin is the most-tech savvy and knowledgable salesperson I've ever dealt with - in any industry! He knows his stuff! More

I always have my VW serviced at Wellesley because they are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired while I wait or get me a loaner. They do not play any of the games that some of their competitors do. They are honest and get the job done for you. If you need to have your car servied, I would recommend taking it to Wellesley VW and asking for Ian. More

I had just been involved in a major car accident and it was necessary for me to shop for a new or used car. My mindset was unmotivated and I was in no mood to deal with the stress of negotiating to buy a was necessary for me to shop for a new or used car. My mindset was unmotivated and I was in no mood to deal with the stress of negotiating to buy a new car. After shopping at several dealers, I saw a car at Wellesley VW and decided to take a look, though it was a distance from my home. When I arrived and met Andy, a sales person for WVW, I never once had the sense he wanted "just" to make the sale. It was nice to know he was interested in my needs, which personally I think is rare from my previous experiences. After my purchase, any concerns about the car were addressed, attended to, and the quality of work definatetly exceeded my expectations. The price paid was reasonable and adjusted to my personal budget, with little and painless haggling. With small items thrown into the deal, we worked out an agreement which I know I was very happy with. After the sale, other registry items, inspections stickers etc., were seamless which in my opinion added to the value of my purchase. I did my homework before walking in and if I haden't I probably would have done just as well with a group of individuals at this dealership. I would highly recommend (and have already) this dealership to my friends and family. More

My new car purchase at Wellesley VW was the most enjoyable car buying experience I have ever had. There was no pressure at all, the price I received was outstanding and every person I dealt with wa enjoyable car buying experience I have ever had. There was no pressure at all, the price I received was outstanding and every person I dealt with was friendly and knowledgeable. I would buy another car there without a second thought, and would highly recommend the dealership to family and friends. More

Kevin was very informative about every aspect of the car, he knew very well his product. This dealership was very efficient since i got the car in less than two days. I really could not be happier with the d he knew very well his product. This dealership was very efficient since i got the car in less than two days. I really could not be happier with the dealership, they have sold me a great car. I was a great choice to come to them. More

I have owned 2 VW Jettas from Wellesley VW. John Nesbitt has always been the sales rep who has assisted me with the purchases. Altogether we have bought 4 cars from him. I really appreciate the straightforw has always been the sales rep who has assisted me with the purchases. Altogether we have bought 4 cars from him. I really appreciate the straightforward, honest, no gimmick, no sales pitch approach that John has in helping me decide which car best fits my needs and budget. Any question that I had was completely, honestly and accurately answered. The service dept is among the best also, so it is nice to purchase a car at a place where one can expect continuing great service after one purchases a new car. In a few years when I am ready for a new car, I will definitely be back. I want to thank John, the rest of the sales dept. for making the buying experience quick, smooth and painless. Thanks again! More

Great help, great car. Bought it sight unseen through emails and phone. Andy was great and helpful and Anthony quickly helped to seal the deal. Love the car, I just sold my 2002 Jetta Wagon with 150K emails and phone. Andy was great and helpful and Anthony quickly helped to seal the deal. Love the car, I just sold my 2002 Jetta Wagon with 150K miles and knew I wanted another one. Saw this one on the internet and jumped on it. 10K miles and perfect. More

Great car at a great value. Kevin M. and the sales manager Mike Ahearn were courteous and helpful. The car was not there when I arrived, but the dealership that had borrowed it had it back to Wellesl manager Mike Ahearn were courteous and helpful. The car was not there when I arrived, but the dealership that had borrowed it had it back to Wellesley in about an hour. All in all, a good experience. More

I'd like to commend Scott Marlette on his professionalism, friendliness and for making the lease/sales experience so wonderful! This is our second VW from Wellesley Volkswagon - we bought a J professionalism, friendliness and for making the lease/sales experience so wonderful! This is our second VW from Wellesley Volkswagon - we bought a Jetta TDI last year and today leased a Tiguan. Scott continues to provide excellent service. Always relaxed and thorough, Scott does his best to make the customer feel heard, happy, attended to and excited about a VW lease or purchase. I especially appreciate the care and time spent going over all vehicle features. Scott is clearly an asset to the dealership and definitely management material!! We also appreciate the dealership's service department. It is always easy to make a preferred appointment. Kudos to All!! More